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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't recommend this hotel My experience here was not so good. Lesson learned: You get what you pay for. Next time I will pay the extra money and stay somewhere more reputable.
Business response:
Sandee, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Sub par I would not stay at this hotel again, but I will say that the staff was very helpful and friendly. The rooms weren't as clean as I would like. I don't feel it was the workers not doing a good job cleaning. I just feel the furnishings were old, dated and musty smelling. The carpet was also very dirty a day stained.
Business response:
Mark, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Find a different hotel for a long stay! I stayed here for over a week while waiting for my apartment to be ready to move in. The photos on this site are not of the actual property, the chairs in my room had stains on them, the blanket on the bed had dog hair from a previous guest, and the wifi was absolutely terrible. I had to call technical support multiple times and the solution was never resolved. I would not stay here again.
Business response:
Ashley, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Not a nice place to stay. When I saw the room I did not stay. I was in town for surgery and needed a place with a kitchen etc while I recuperated. The Clerk was very accomodating. However, the room was on the basement floor. It was dimly lit, smelled like a basement and felt damp like a basement. There was a dog barking in the next room. If your a guy looking for a place you might could handle it. I couldn't. The Clerk was very apologetic and no issues there.
Business response:
Kim, we sincerely apologize for falling short of your expectations and the issue you encountered. We wish to have been informed about the disturbance caused due to the barking dog and the odor issue as our front office team would have helped you by changing your room. Your observation regarding the smell is shared with the concerned team in an effort to improve our future guest experiences. Please consider giving us a chance to provide you with a better stay. Sincerely, Hotel Management
Bad start to the morning Could not adjust the temperature of the water in the shower/tub. It was either hot or cold and it was too early in the morning for an attendant to be at the front desk. Tub looked dirty but just needed to be re-glazed.
Business response:
We're truly sorry for the inconvenience you had while adjusting water temperature for the shower. We understand how frustrating it is to come across the first thing in the morning. We have noted your concern and will share the same with the maintenance team to ensure its immediate rectification on an immediate basis. Should have told this during the time of occurrence, our 24x7 front desk team would have happy to resolve the issue to your satisfaction. Nevertheless, we hope you will consider giving us a return visit so that ... read more
Never again The room was a pet room I didn't have a pet dog hair was all over the room something bit me in the middle of the night on my back I got up to see but couldn't find anything on me
Business response:
Kim, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are extremely sorry for the cleanliness issues you experienced in your room. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Great service by the assistant manager but the room was dirty, run down and falling apart. The clientele was also disconcerting.
Business response:
Thank you for your review and for choosing to stay at our hotel. We are happy you liked the service offered to you. We certainly apologize for the cleanliness issue you encountered which led to a disappointing stay. I will share your concerns with my housekeeping team and ensure we take action for improvement. We value your feedback and hope you will give us the second chance to host you next time with the service you deserve. Sincerely, General Manager
Short Sighted Greed I booked a room with Extended Stay America for two nights. My transfer flight was cancelled the night I was supposed to check in. I'm a technical instructor that was being flown in to teach a class and so I had to go straight to the classroom after booking a separate flight for 6am and teach rather than check in the following morning. I was running on about 3 hours of sleep after dealing with a nightmare of a travel situation, taught class for 8 hours and came to the hotel to stay the second night I had a... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
The smell of smoke is FREE This hotel was terrible. First, it said that it was a smoke free hotel. Well their right, by smoke free I think they mean the smell of smoke is for free. When we arrived in our room the smell of smoke reeked. You could see the nicotine stains on the wall and the electrical outlet. The bed was not comfortable. It is horrible that this is a $70 hotel through Expedia. Would not pay $30. Take your chances of sleeping in your car at a rest stop instead.
Business response:
Shawn, please accept our sincere apologies for the smell of smoke you encountered during your stay. We work hard to provide a clean and comfortable environment, and I am extremely sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We deeply regret the inconvenience caused, and please give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.