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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
falls claims lied about me dumping paint, down the toilet and charged me and additional 300 dollars, just go to one of the other hotels that are better in the area
Business response:
unfortunately, upon inspection after departure we noticed the paint bubbling in the toilet when flushed which resulted in ius having to pull the toilet and scrape the paint out of the toilet which we have video evidence and showed you the pictures and video of this issue. For this reason, you were charged. Once again, I hope this helps explain the charges.
Didn't really have much interaction with the staff but the room was dusty. My son was playing on the carpet and when he got up his legs were covered with dust. Place could use a bit updating. There grab and go breakfast didn't make much sense. The hotel is in a great area.
Business response:
Thank you for your review, we hope to see you again in the future.
The furniture in the room was deplorable. I will never recommend anyone to stay at extended stay. Expedia did not help with my situation, I pay for an extra night. The picture that is shown online of the hotel is false. I will not recommend anyone to use Expedia either.
Business response:
Dear Lydia,It's disappointing to learn that the furniture in your room didn't meet your expectations, and we sincerely apologize for that. We take great pride in maintaining a comfortable and clean environment for our guests, and we fell short during your stay. We understand your concern and the frustration caused regarding the payment process. As your booking and payment were handled through an online travel agency platform, they would be best positioned to address any billing queries and provide detailed transaction inform... read more
When I checked in, I saw I had a problem with the television brought it to the front desk's attention. Nobody ever came to refix or replace the t.V. Ask for a coffee pot for the room. Since there was not one there, how to run it through 10 times before the water would stop coming through the pot Brown. Period the hallway on the 2nd floor reap the marijuana for my entire stay. Ask for clean towels was charged 15. Dollars asked about housekeeping. What's told that was done once a week will not be done till after I check out un... read more
Business response:
We are sorry that your stay was not up to your expectation, we hope that you will give us another chance in the future.
Bad customer service bad breakfast supply
Business response:
Dear Bryan, Thank you for providing feedback regarding your recent stay. We sincerely apologize for any shortcomings you may have encountered with our breakfast offerings and service. Our team is committed to delivering a seamless experience and greatly values your feedback as we strive to enhance our services. We remain dedicated to providing you with the highest level of service and look forward to the opportunity to improve our offerings in the future.Sincerely,Hotel Management
Its very dirtt The entire hotel was dirty. I don't think they ever vacuum or mop. Our room literally had someone’s dirty socks in the bathroom, the counter was gross, nobody bothered to wipe it down and none of the floors were clean. The hall, elevator and room all had very dirty floors. The kitchen sink did not have hot water and the tv remote did not have batteries.
Business response:
Dear Sheena, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
The grab n go breakfast was a joke!! I was there at 6:30am to grab something and there was coffee, sugar, 1 bag of oatmeal and some hot chocolate. There was no other food or creamer available. The beds were also very uncomfortable.
Business response:
Thank you for your review, we hope to see you again soon.
They advertise a complementary breakfast. Oatmeal and prepackaged muffins don’t constitute a breakfast to me. I wouldn’t care if they didn’t provide breakfast but don’t advertise it if you’re not going to provide it so guests can make other arrangements.
Business response:
Thank you for your review, we will pass on this information to our corporate office.
Business response:
We are sorry to hear that your stay was not up to your expectations. We hope that you will give us another chance.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.5 star rating with 2,428 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.