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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t go there My daughter and I had to share a bed and constantly woke up out of our sleep asking what the noises were. It was like living in an apartment. The breakfast included was a small basket at the reception desk with cereal bars and mini muffins. One of the queen sized beds had a live roach in the pillows. This same bed had a stain on the sheets. The towel rack, where fresh towels are stored is rusted. The bathroom vent/fan was also rusted. The only staff I ever saw during my stay was the receptionist. She was nice.... read more
Business response:
Dear Tina, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. Our goal is to provide a comfortable and accommodating experience for all our guests, and it is disheartening to learn that we fell short of your expectations. Please know that we take all guest feedback seriously and are committed to addressing any shortcomings. We hope you will consider staying with us again in the future for a significantly improved experience.Sincerely,Hotel Management
This Extended Sty Facility washorrible compated ones we have stayed at in other states. No room service, if you wanted to get clean towels you had to pay for them, breakfast chouces wete grab & go that I wouldn't have feed to anyone. There was one staff woman who called me a witch because I asked her how come thete were no granola bars or oatmeal. Even though I reserved for 3 adult I was told they could only give me kitchenware for 2 because they needed to have enough for all guest. Made no semse.
Business response:
Dear Elizabeth, Thank you for being our guest. We recognize the value of beginning your day with a satisfying breakfast and sincerely apologize for falling short of your expectations. Your feedback is invaluable as we are committed to enhancing our services and ensuring our guests have a positive start to their day. We also regret any unsatisfactory experiences you may have had with our staff and will address these concerns promptly. Thank you for bringing this to our attention, and we look forward to welcoming you back for ... read more
Staff is horrible. I did not stay due to their inconsistency with information. This is second time I have dealings with this place and I will never do it again. The staff needs to be fully trained as one says one thing and another says something else. I called a day before to let them know I was not able to come in until the day of check out early morning and they told me to just call when I arrive. But not the case. So I had to find somewhere else to go and will never ever don’t care if cheaper stay there. Second time deali... read more
Business response:
We are sorry to hear about your booking issue, unfortunately if you do not show up as agreed in the booking policy on date of arrival prior to 12am you are placed as a no show and your reservation will be cancelled and becomes available to be sold to the next guest as stated in the booking agreement. We do hope you understand.
Stay somewhere else. Won’t stay there again. Room smelled of animal fluids. Bathroom and kitchenette floors sticky and carpet was stained, so I kept my shoes on at all times. Shower dripped water regardless of turning it fully off. Bathroom sink bowl was cracked. Bed was hard as were the pillows. The blanket was closer to the thickness of a sheet. No dishes or cutlery in an extended stay hotel is questionable at the very least. Sketchy location. Front desk staff lacked friendliness and professionalism. Had to set the thermos... read more
Business response:
Dear Guest, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Therefore, we sincerely apologize for falling short of your expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. Rest assured, we will address these concerns with the relevant parties as part of our commitment to delivering exceptiona... read more
Stay somewhere else. Won’t stay there again. Room smelled of animal urine. Bathroom and kitchenette floors sticky and carpet was stained, so I kept my shoes on at all times. Shower dripped water regardless of turning it fully off. Bathroom sink bowl was cracked. Bed was hard as were the pillows. The blanket was closer to the thickness of a sheet. No dishes or cutlery in an extended stay hotel is weird at the very least. Sketchy location. Front desk staff lacked friendliness and professionalism. Had to set the thermostat to 6... read more
Business response:
Dear Cyndee, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility of... read more
Business response:
We are sorry to hear your stay was not up to your expectations. We hope that you will give another chance to make it up to you.
They need to do better cleaning the rooms and providing the necessary supplies
Business response:
Dear Kordahlia, Thank you for sharing your feedback following your recent stay at our hotel. We prioritize the comfort and satisfaction of our guests and sincerely regret any shortcomings in meeting your expectations. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better serve our guests.Sincerely,Hotel Management
Business response:
We are sorry to hear your stay was not up to your expectations. We hope that you will give another chance to make it up to you.
The price is to high for the. Condition of this property
Business response:
We are sorry to hear your stay was not up to your expectations. We hope you will give us another chance to make it up to you.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.