Extended Stay America - Lawton - Fort Sill

Business response:

Hello Gerard,We are sorry to hear that your stay was not up to your expectations. We hope that you will give ESA Lawton another chance in the future. 

Business response:

Hello Gerard, We are sorry to hear that you were having trouble with your booking, we noticed your booking was not made directly through us. We encourage you to contact the booking agent directly to sort out any issues. 

Business response:

Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Providing the best customer service is always our priority. Our front desk team is always here to help you. Considering this a rare incident, please return, and we will provide you with the hospitality you should have experienced during this visit. Sincerely,Hotel ... read more

Business response:

Dear Alan, Thank you for taking the time to share your feedback, and we sincerely apologize for the difficulties you encountered during your stay. We understand how frustrating it must have been to have trouble contacting the hotel, especially when arriving late, and we deeply regret any inconvenience this caused. Further, we are sorry for the condition of the chair and mattress in your room. This is certainly not the standard we strive to uphold and we will bring this to the attention of our maintenance team. Your feedback ... read more

Business response:

DearGuest, Thank you for reviewing your stay with us. We want to apologize for not meeting your expectations concerning breakfast and the recliner. We will address these concerns with our team as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we hope to have the privilege of hosting you again soon. Thank you.Sincerely,Hotel Management 

Business response:

Thank you for your review, we hope to see you again in the future. 

Business response:

Dear Miraimy, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Your feedback is invaluable, and we appreciate you bringing this to our attention. We will take proactive steps to address your concerns and enhance our services. Furthermore, your valuable input regarding our breakfast offerings will be shared with our leadership team to identify opportunities for enhancement. We hope you will allow us to make it up to you on... read more

Business response:

Dear Vickie, Thank you for your review. We appreciate your feedback and are genuinely concerned about the issues you raised. Your comments have been documented and shared with the relevant team members to facilitate improvements. Please accept our apologies for the inconvenice caused. Your insights are crucial to our ongoing efforts to enhance our service and overall guest experience. We hope you will consider returning for an improved experience.Sincerely,Hotel Management 

Business response:

Dear Tonya, Thank you for selecting Extended Stay America for your recent visit. We sincerely hope that your overall experience was enjoyable. Your comments regarding the complimentary breakfast are important to us, as we always look for ways to enhance our guest experience. Please be assured that we will carefully consider your feedback as we strive for continuous improvement. We extend our gratitude for choosing to stay with us and eagerly anticipate the opportunity to welcome you back for an even more exceptional stay.Sin... read more