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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay again, cabinets glued together, hair in sink and bathtub, fist hole in door
Business response:
Dear Michael, Thank you for being our guest and sharing your remarks. We are sorry that your expectation of clean and comfortable accommodation was not met during your time with us. Our housekeeping team works hard to provide a flawless experience. Your reviews are shared and addressed on a priority basis. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely, Hotel Management
DO NOT stay here! This was the WORST hotel. Dirty, old, run down, and smelled awful! I would never stay here again or recommend it. We had to change rooms because of bedbugs and to top everything off, we had a fire in the hotel on our last morning. Totally disappointed in Extended Stay and Hotels.com for having a location this bad!
Business response:
Dear Pamela, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
It was old and rundown. Dirty inside with the wall ceiling cracked and peeling, furniture old and outdated, carpet old and had a smell in the room. The outside was unsafe with old furniture pieces all strewn about and the stairs were blocked off by wooden crates. I guess you get what you pay for but I would not recommend this site. Fire alarm went off at 11:30 pm and was on for 20 minutes. Horrible, horrible.
Business response:
Dear Suzanne, Thank you for sharing your review and the details regarding your stay. We regret you were not entirely satisfied with the quality and condition of our accommodations and sincerely apologize for the inconvenience of the fire alarm during the night. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We will also have our engineering team do a full inspection of all our suites as a precaution. Thank you again for sharing, a... read more
There were no utensils of any kind in the kitchen. Bed was jammed against the heating unit. Carpet dirty and torn. Light fixtures were bent with shades that were shabby. The second night we had to check out because there was no water accessible in any room due to a water pipe break the night before and no offer of even bottled water.
Business response:
Dear Roy, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Very small rooms the building has roaches
Business response:
Dear Brad, Thank you for evaluating your recent stay; your comments are valuable to us. Providing clean, fresh, and home-like accommodations is one of our top priorities. We are disappointed that your suite did not meet your expectations. We have also shared your feedback with our housekeeping and pest control team to ensure the room you occupied receives a deep cleaning. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management
It should've been a bigger hint when I pulled into the parking area and hit a huge pot hole nearly damagaing my rental cars tire,and went to the desk to be greeted with a friendly "what do you need" When i said I needed to be checked in, the intelligence-free desk attendant had NO idea how to check me in, she had to call her twin sister in order to get me checked in. Upon arrival to the room, the smoke detector was going off, the genius at the front desk suggested i get on a piece of furniture and dismantle the smoke detecto... read more
Business response:
Christopher, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. We also regret the issue you experienced with the smoke detector in your guest suite. We have our engineering team doing a full inspection of all our suites as a precaution. We do hope you will stay with us another time ... read more
Horrible experience! Don't stay there. The room was dusty and dirty. I don't think they clean the rooms very often. there was spider webs behind the toilet. Bed sheets smelled like homeless people slept in the bed. We did not have any choice because other good hotels in town were all booked due to horse racings. I would not recommend anyone to stay this place.
Business response:
Dear Yuji, thank you for taking the time to evaluate your stay. We apologize for any housekeeping issues with your room. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.