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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled strongly of cigarettes, burns in carpets. Garbage under the bed. Tenants lingered outside throughout the night. No soap provided, not even hand soap.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Absolutely aweful. Some random guy smoking a blunt right by lobby, after getting settled in room, go to take shower, the nob pulls up but no water comes out shower head. Broken. Had to use a wash cloth and bathe in the sink. Horrible. Little bug how’s running across floor. Half outlets didn’t work, our neighbor was blaring music until 4am. I will never stay here again. Worst experience
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
These places are just rough. I should have known as I have used them once before. Rooms are smoky and not maintianed.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
MY WEEKEND STAY Should of learned my lesson from last visit here...Room was half vacuumed. I ended up vacuuming the room myself. Roomed didn't smell fresh. No remote for TV. Front desk didn't seem to concerned with issues. Key card became inactive on 2nd day of my stay. Looks like Extended seems to be getting worse overall.
Business response:
Michael, thank you for your review. We apologize for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
My room was dirty but hadn’t been cleaned it Smell like smoke
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This is by far the worst Extended Stay property we have ever stayed at. Check-in OK - Credit card machine reboot. Resulted in a slightly higher rate than quoted. Asked where the breakfast room was and was told that with covid they were still not doing breakfast - not what the website said / advertised. They did not even have coffee or juice. (Chose this hotel for breakfast option). This cost us as we had to go out for breakfast the next morning. Room stunk strong of the spray they use to cover up the cigarette smoke smell. B... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.