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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower in our room didnt work we have medical Procedure that moring n not having a shower wasn't a good thing
Business response:
Dear Patricia, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management
The place seemed worse for wear, not well maintained. I could clearly hear neighbors talking in their rooms. There was no coffee maker; what kind of extended stay hotel does not have coffee makers in the room. Coffee in the lobby was not available until 6am, long after I needed to be on the job site. I had prepaid for 2 nights (with free cancellation up to 6pm the day of arrival). I told the clerk (Paula) when I checked in that I did not need the second night and would like a refund. She told me Ii had to wait until the morn... read more
Business response:
Dave, thank you for the specific feedback about your stay. We are sorry for the disappointing experience you had with us and are sorry for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are also sorry that our associates were not able to reach out to you. We will address this appropriately and make sure we are well-poised to serve you better. Moreover, financial inquiries on reservations made through a third party,... read more
Would not recommend. The room we went to had not been cleaned since previous person checked out. Called office and was brought keys for two single bed rooms instead of the double room I had booked. The key cards don't work well. Had to swipe up to 10 times for it to let me in. They say not to let it get close to your phone. Was told even walking past someone with a cellphone can deactivate the card. Woman sitting in parking lot talking on her phone actually got out of her car and peed in the parking lot beside her car. Then ... read more
Business response:
We are sorry for the instances you mentioned during your stay. We are particularly sorry for the issues you faced with the key card and all the inconveniences surrounding it. Please be assured that we will discuss all the concerns with the appropriate team members, as we are committed to making sure a comfortable guest experience. Thank you for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
over priced for the conditions No coffee in the rooms, not cups too drink in the rooms, no ice on the property, was told by office staff to make our own with the ice trays in the freezer, which were empty and we were leaving in the morning. Breakfast was either oatmeal or a small muffin, building has many maintenance issues, bathroom door has paint peeling and rust, etc.
Business response:
Brooke, thank you for taking the time to evaluate your stay. We regret not meeting your expectations with the in-room amenities and apologize for the inconvenience you experienced due to the issues with the guest room. We will address your comments with our maintenance team and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Terrible - No thank you..... This hotel experience was incredibly disappointing. The room/floor was dirty when I arrived. I had a minimal set of towels when I arrived. I had to make multiple trips to the office to request dishes, glasses and a hairdryer. I didn't realize there wasn't daily room service/towel refreshing when I booked. I was given a room that faced the elevators and actually had no view so I couldn't ever open the window curtains. The furniture in the room was old and falling apart and lights didn't work. The ... read more
Business response:
Amanda, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will be taking the necessary steps with our maintenance and front desk team to ensure we provide an excellent guest experience going forward. We do hop... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.