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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Owner Got to hotel and they turned me away because they were sold out of rooms.
Business response:
Elbert, thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
The bed was the only clean part of that room. The shower looked like it hadn’t been cleaned at all prior to us being there. You could hear any and everything that was going on outside the door. Especially at 3:00-4:00am when you’re trying to sleep.
Business response:
It was disheartening to read about your stay. We apologize for the cleanliness issues that led to a disappointing experience. We will surely review this with our housekeeping team for their review and action. We also regret the disturbance you experienced. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Cheap place to stay Our toliet seat was peeling and had hard parts that dug into you. We had no extra toiletries including toliet paper in our room. We stayed 8 days and had to reactivate our key cards 3 different times. Stains on the carpets, bathroom walls, and peeling paint behind our beds. Our room smelled and didnt go away even with air freshener. Cheap place tp stay but i wouldnt recommend for a family stay.
Business response:
Sabrina, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will discuss this with our housekeeping and maintenance teams for their review and action. Please know, since our suites are designed for guests desiring home-like living, they often bring their bath amenities such as hairdryers and toiletries, but these items are available and complimentary at the front desk. We regret you did not know about this. We hope ... read more
The manger was very rude they kept our things for 4 days didn’t let us get eve a change of clothes .
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, andwe assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincere... read more
Horrible place!
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Lacking in cleanliness!!!!
Business response:
It was disheartening to read about your stay. We apologize for the cleanliness issues that led to a disappointing experience. We will surely review this with our housekeeping team for their review and action. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Unfortunately, not all hotels are consistent in the way they manage and upkeep their property. Ive been to beautiful Extended Stays America but this one was disappointing. People living in hotels has been more common these days and this one has all the indications of just that. It is noisy at night and people loiter outside, as if they have nothing better to do. I never do that when I’m on vacation. The room is only for resting, period! The carpets are stained, remote has never been cleaned, and bathrooms are dirty. They try... read more
Business response:
Thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.