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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet didnt flush so we would have to take the back off and manually flush it. And there was a small red spot on the sheets that looked rather like fresh blood from either an injection or blood draw. I didnt sleep well at all thinking of what the spot may have been.
Business response:
Dear Heather, We appreciate you taking the time to leave your feedback. We apologize for the disappointment you had during your stay. We always aim to provide our guests with the best service, a clean suite, and well-maintained accommodations. So we apologize this was not what you experienced. We will address the issue with our housekeeping and the maintenance team to ensure this does not happen again. Thank you once for choosing us during your visit, and we hope to have another opportunity to welcome you back soon.Sincerely... read more
Would not stay again, cabinets glued together, hair in sink and bathtub, fist hole in door
Business response:
Dear Michael, Thank you for being our guest and sharing your remarks. We are sorry that your expectation of clean and comfortable accommodation was not met during your time with us. Our housekeeping team works hard to provide a flawless experience. Your reviews are shared and addressed on a priority basis. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely, Hotel Management
DO NOT stay here! This was the WORST hotel. Dirty, old, run down, and smelled awful! I would never stay here again or recommend it. We had to change rooms because of bedbugs and to top everything off, we had a fire in the hotel on our last morning. Totally disappointed in Extended Stay and Hotels.com for having a location this bad!
Business response:
Dear Pamela, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
It was old and rundown. Dirty inside with the wall ceiling cracked and peeling, furniture old and outdated, carpet old and had a smell in the room. The outside was unsafe with old furniture pieces all strewn about and the stairs were blocked off by wooden crates. I guess you get what you pay for but I would not recommend this site. Fire alarm went off at 11:30 pm and was on for 20 minutes. Horrible, horrible.
Business response:
Dear Suzanne, Thank you for sharing your review and the details regarding your stay. We regret you were not entirely satisfied with the quality and condition of our accommodations and sincerely apologize for the inconvenience of the fire alarm during the night. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We will also have our engineering team do a full inspection of all our suites as a precaution. Thank you again for sharing, a... read more
There were no utensils of any kind in the kitchen. Bed was jammed against the heating unit. Carpet dirty and torn. Light fixtures were bent with shades that were shabby. The second night we had to check out because there was no water accessible in any room due to a water pipe break the night before and no offer of even bottled water.
Business response:
Dear Roy, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.