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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad all around All around not a place ill be using again for my company.
Business response:
Joseph, we appreciate you choosing our hotel. We are very sorry you were disappointed. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Karla, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any inconvenience you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Property is dated. Room was in poor repair. Cleanliness was questionable.
Business response:
Thank you for taking the time to review your stay with us. We are sorry to learn you were disappointed with the conditions of your room. Your feedback gives us the information we need to better serve our guests and we can appreciate that you were hoping for a more up-to-date experience. We hope you will consider giving us another try so we can make a favorable impression. Sincerely, Hotel Management
Car alarms going off at 2 am over and over, no hot water. Maintence guy using leaf blower at 8am on the 3rd floor! No sleep at all , will mever stsy at this hotel ever again
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not for me. The front desk lady is snappy, straight to the point and not very friendly. Once we got into the room.. it was dirty, as in hair all over the bathroom door and dirty handprints. Toilet needed attention as it just kept running. One side of the bed was completely broken down. It’s a loud place to stay because of traffic too.
Business response:
Brandi, thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with the appropriate individuals to take the necessary actions. We are also sorry for the problems you had with one of our associates. We have relayed your comments with her to be more diligent going forward. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Very Dissatisfied! Front desk couldn't find reservation even when shown confirmation. Had to go to another hotel. Called hotel a few hours beforehand and was told all was fine
Business response:
Peter, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
HORRIBLE Yooooooo.....this particular weekend, it was not OK. The room had bugs on wall and in corners of bathroom door, also in the tub. And if it wasn't for the locks on the door, somebody would of had gotten knocked out. The guy who worked at the front desk, activated room keys to my room to somebody who bought a room that night .
Business response:
Michael, thank you for being our guest. We apologize for the insects you had in your room and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We have also asked our front desk staff to improve our service going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Horrible There were people running around all night til about 4 am banging on doors and yelling and screaming. I contacted the front desk and they didn’t do anything about it, I didn’t get any sleep, I don’t think I should have been charged as much as I was or at all for this night.
Business response:
Todd, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We are terribly sorry that your sleep was disrupted and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.