This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not clean all over in and out
Business response:
Sumaya, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Convenience was OK. The bathroom was OK but the sheets had stains on them and the room itself was dirty. We new we wouldn't get reimbursed for Saturday but the desk clerk was unwilling to give a refund for Sundays stay. Also tried paying with cash and she said it had to stay on the credit card. I will never stay at this hotel again nor will I recommend it to anyone.
Business response:
Alan, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The property outside was nice. Tried to make it nice being older but too many things needed to be fixed. Hole straight through the bathroom door. Floor so unlevel the dresser drawers would stay shut. Had to block them with luggage. Nothing in the kitchenette to use. Not even a coffee pot.
Business response:
Cindy, thank you for your review. We are sorry for the issues you encountered and regret not meeting all of your expectations. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. ... read more
No. Horrible. The ladies working there were nice but thats it. Got to our room and the tv and lights were on. Toilet seat up with pee in it. Toilet seat had scotch tape in spots. Stove was nasty and the tv was held together with bungee cords. Was woke up to near by gun shots Friday night. Sirens both nights. There was a creepy tweaker guy in the parking lot that also smelled like weed.
Business response:
Tracy, thank you for your review. We sincerely apologize for the issues you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This place is a dump, the shower was dirty, the faucet was about to fall off, just felt like i was going to catch something staying there.
Business response:
Stacy, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Towels were dirty, hair on bed, and in shower. Overall bad experience unfortunately.
Business response:
Patrick, thank you for sharing the specifics of your visit. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.