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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very small rooms the building has roaches
Business response:
Dear Brad, Thank you for evaluating your recent stay; your comments are valuable to us. Providing clean, fresh, and home-like accommodations is one of our top priorities. We are disappointed that your suite did not meet your expectations. We have also shared your feedback with our housekeeping and pest control team to ensure the room you occupied receives a deep cleaning. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management
It should've been a bigger hint when I pulled into the parking area and hit a huge pot hole nearly damagaing my rental cars tire,and went to the desk to be greeted with a friendly "what do you need" When i said I needed to be checked in, the intelligence-free desk attendant had NO idea how to check me in, she had to call her twin sister in order to get me checked in. Upon arrival to the room, the smoke detector was going off, the genius at the front desk suggested i get on a piece of furniture and dismantle the smoke detecto... read more
Business response:
Christopher, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. We also regret the issue you experienced with the smoke detector in your guest suite. We have our engineering team doing a full inspection of all our suites as a precaution. We do hope you will stay with us another time ... read more
Horrible experience! Don't stay there. The room was dusty and dirty. I don't think they clean the rooms very often. there was spider webs behind the toilet. Bed sheets smelled like homeless people slept in the bed. We did not have any choice because other good hotels in town were all booked due to horse racings. I would not recommend anyone to stay this place.
Business response:
Dear Yuji, thank you for taking the time to evaluate your stay. We apologize for any housekeeping issues with your room. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
The shower in our room didnt work we have medical Procedure that moring n not having a shower wasn't a good thing
Business response:
Dear Patricia, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management
The place seemed worse for wear, not well maintained. I could clearly hear neighbors talking in their rooms. There was no coffee maker; what kind of extended stay hotel does not have coffee makers in the room. Coffee in the lobby was not available until 6am, long after I needed to be on the job site. I had prepaid for 2 nights (with free cancellation up to 6pm the day of arrival). I told the clerk (Paula) when I checked in that I did not need the second night and would like a refund. She told me Ii had to wait until the morn... read more
Business response:
Dave, thank you for the specific feedback about your stay. We are sorry for the disappointing experience you had with us and are sorry for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are also sorry that our associates were not able to reach out to you. We will address this appropriately and make sure we are well-poised to serve you better. Moreover, financial inquiries on reservations made through a third party,... read more
Would not recommend. The room we went to had not been cleaned since previous person checked out. Called office and was brought keys for two single bed rooms instead of the double room I had booked. The key cards don't work well. Had to swipe up to 10 times for it to let me in. They say not to let it get close to your phone. Was told even walking past someone with a cellphone can deactivate the card. Woman sitting in parking lot talking on her phone actually got out of her car and peed in the parking lot beside her car. Then ... read more
Business response:
We are sorry for the instances you mentioned during your stay. We are particularly sorry for the issues you faced with the key card and all the inconveniences surrounding it. Please be assured that we will discuss all the concerns with the appropriate team members, as we are committed to making sure a comfortable guest experience. Thank you for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.