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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best place…look for another property. For the price of the room this place should have been in better condition. We were very dissatisfied in the condition of the room and property. The room was musty and smoky smelling. The bed linens had holes and the batch towels have been used so much that that were work through. The room did not feel clean and everything needs to be replaced…to used. It also did not feel safe as there were people smoking outside and not just cigarettes and they were riding little dirt bikes arou... read more
Business response:
Daisy, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Called 30 days ahead of time to check for accommodations for my disabled companion property management assured me they would accommodate us. They didnt, put us on 3rd floor w no disabled room. Then we get in the room and the beds are crawling w bedbugs. They switched us to 3 other rooms all infested w bedbugs. Place was filthy. We caught covid. Place should be removed from orbitz. Also they are non refundable bc they know how disgusting the place is. Literally worst extended stay ive ever seen. Do NOT stay there.
Business response:
Matthew, thank you for being a guest in our hotel. We were extremely sorry to read about your experience and hope you both are doing well. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the rooms you were offered will be professionally inspected and treated as a precaution. Thank you again for your patience and understanding, and you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
It was dirty
Business response:
Jesse, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
I HATE when I feel like, "Damn, the pictures got me!" This hotel is raggedy! You just just put 1star no frills and no pictures so all will know not to expect vending facilities! Not to expect internet access! Not to expect to sleep on Sunday morning because of a freaking firm alarm! Now, the strengths of the stay was the staff! They know this place is raggedy and work overtime to accommodate your every reasonable request (dishes, toothpaste, etc). The bed was comfortable and it was a good shower- thus not all bad, but I woul... read more
Business response:
Ozie, thank you for your review. We are sorry for not meeting all of your expectations and for the issues you encountered. We are working with our internet service provider to ensure we have the proper connectivity throughout our hotel. On a positive note, we are happy to know you liked the service provided by our courteous associates as well as our comfortable bed. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Room smelled strongly of cigarettes, burns in carpets. Garbage under the bed. Tenants lingered outside throughout the night. No soap provided, not even hand soap.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Absolutely aweful. Some random guy smoking a blunt right by lobby, after getting settled in room, go to take shower, the nob pulls up but no water comes out shower head. Broken. Had to use a wash cloth and bathe in the sink. Horrible. Little bug how’s running across floor. Half outlets didn’t work, our neighbor was blaring music until 4am. I will never stay here again. Worst experience
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.