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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room dirty. Hair in the sink. No hand sanitizer in the office. Totally dirty. I went to the office and told them the sink was dirty. She told me she will try to find a clean room for me Left the place and booked in another hotel. I told her I will needed to cancel. She told me ok canceled with Expedia. As of today unable to contact Expedia. On hold for more than an hour and then phone disconnected several times
Business response:
Ail, thank you for your review. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We wanted towels and was told to bring the dirty towels to the office to be replaced.
Business response:
Thank you for being our guest. We apologize for your disappointment with our hotel policy. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The debris on the stairwell was daunting...My sheets not clean
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the disappointing stay you had and regret the cleanliness issue you encountered. We are working with our housekeeping team to be more diligent in their efforts going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nope The check in was ok. After that it was downhill. We actually ended up leaving after taking a shower. We had an event to go to shortly after arriving. The room was small and cramped. The bathroom had others hair and small trash on the floor. I assumed there would be a hair dryer but there wasn’t. Sent the hubby to go buy one. The towels had lots of brown stains on them as well. After we got ready we packed up and left. Found another hotel near by for the night. We felt very uncomfortable while we were there. I am by no m... read more
Business response:
We sincerely apologize as you and your husband felt uncomfortable in your room due to the cleanliness issue. Your feedback has been discussed with the housekeeping team to take corrective measures ensuring we deliver refreshing rooms to all of our guests entering our doors. Since we are an extended stay property, our guests often bring their items like hair-dryers and other things, but these are also available upon request at the front desk. Please consider giving us a chance to improve your impression of us on your next vis... read more
Don’t stay here Over priced cheap dirty room gross bathroom left shoes there and they won’t return them
Business response:
Elizabeth, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Our room was filthy, dirty and disgusting. I will never book with extended stay again. I travel often. Im truly disappointed.
Business response:
Justin, thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem oursel... read more
You advertise on Travelocity it has breakfast but they had coffee
Business response:
Thank you for your feedback about our grab-and-go breakfast, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining a new breakfast for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.