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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
over priced for the conditions No coffee in the rooms, not cups too drink in the rooms, no ice on the property, was told by office staff to make our own with the ice trays in the freezer, which were empty and we were leaving in the morning. Breakfast was either oatmeal or a small muffin, building has many maintenance issues, bathroom door has paint peeling and rust, etc.
Business response:
Brooke, thank you for taking the time to evaluate your stay. We regret not meeting your expectations with the in-room amenities and apologize for the inconvenience you experienced due to the issues with the guest room. We will address your comments with our maintenance team and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Terrible - No thank you..... This hotel experience was incredibly disappointing. The room/floor was dirty when I arrived. I had a minimal set of towels when I arrived. I had to make multiple trips to the office to request dishes, glasses and a hairdryer. I didn't realize there wasn't daily room service/towel refreshing when I booked. I was given a room that faced the elevators and actually had no view so I couldn't ever open the window curtains. The furniture in the room was old and falling apart and lights didn't work. The ... read more
Business response:
Amanda, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will be taking the necessary steps with our maintenance and front desk team to ensure we provide an excellent guest experience going forward. We do hop... read more
not clean all over in and out
Business response:
Sumaya, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Convenience was OK. The bathroom was OK but the sheets had stains on them and the room itself was dirty. We new we wouldn't get reimbursed for Saturday but the desk clerk was unwilling to give a refund for Sundays stay. Also tried paying with cash and she said it had to stay on the credit card. I will never stay at this hotel again nor will I recommend it to anyone.
Business response:
Alan, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The property outside was nice. Tried to make it nice being older but too many things needed to be fixed. Hole straight through the bathroom door. Floor so unlevel the dresser drawers would stay shut. Had to block them with luggage. Nothing in the kitchenette to use. Not even a coffee pot.
Business response:
Cindy, thank you for your review. We are sorry for the issues you encountered and regret not meeting all of your expectations. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. ... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.