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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean at all even the rows I have I. The room was nasty
Business response:
Dear Ghandi, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management
I didn’t stay it was absolutely just filthy feeling. Very very dirty the staff was not friendly at all complained about having to make keys for guests. Roaches on the floor it was the worst room I’ve actually ever seen
Business response:
Dear Angela, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent any future issues regarding roaches. Also, we strive to provide wonderful hospitality to all our guests, and we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We value your feedback, and we hope you will return so we can provide you with the hospitality you d... read more
We had bedbugs in both of our beds. Property would not give us a refund. Don’t ever stay here!
Business response:
Dear Jim, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The poor front desk person was sooo busy and alone… Said she was sick but they are short of staff so she had to come in. Apologized. Then when she was finally able to register us and we went to our room, we were greeted by the most noxious odor. We knew there was no way we could sleep in that room. She told us we would get a refund but we never did. Can Expedia help us get our money back as we never stayed in the room
Business response:
Dear Kelly, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused. Your honest comments will be shared with our associates, and we will use them for future improvements. Additionally, please know if you made reservations through a third-party prepaid booking site, financial inquiries must be made through them. To ensure you receive the best possible assistance, we recommend reaching out to the hote... read more
DONT BOOK HERE I had booked this hotel and I should have read all of the reviews before booking. We pull up and notice a handful of homeless people hanging out in the parking lot. Which wouldnt be an issue however we noticed when getting out of our car that the place was used for permanent living for a lot of the rooms. All of the full time residents were all hanging outside smoking a wide range of stuff, drinking and partying. We walked into the office to check in…my card was declined because my bank marked it as a fraud ch... read more
Business response:
Dear Jessica, We're truly sorry to hear about your experience. The safety and well-being of our guests are of utmost importance, and we regret that your visit did not reflect this. We appreciate your honest feedback and will investigate the issues mentioned to ensure they are addressed. Rest assured, guest security is a priority, and we'll take measures to ensure a safer and more pleasant environment for all our guests. We understand your disappointment, and we hope that you consider giving us another chance in the future un... read more
Room had no toilet paper, no shower curtain and someones icecream was left in the freezer
Business response:
Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have also noted your comments regarding the bathroom amenities. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Sincerely,Hotel Management
Floors dirty bathroom shower with mold elevator with expire license …. Room smell so bad
Business response:
Dear zaida, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.