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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ive never been treated so poorly.... We were there for 3 months for a job and will never go back. The office staff act like they are better than a mere tenant paying out the nose for their rooms. You are spose to get housekeeping every 8 days.. We got it twice and the second time I had to go request it. Recently we were at a dealership waiting for our financing to get approved and since we had checked out the bank wanted us to check back in and pay 1 week to reestablish residence. Well we decided to just pay cash and called ... read more
Business response:
Christopher, we apologize for not being able to deliver the professional service that you should always expect from us and regret the inconvenience this caused. It is never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
It was a mess I was given 3 rooms and it was a mess, this was one of the rooms they gave me. The lady at the front desk was very sweet and always ready to help. But this was a bad stay
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our front desk staff, we are sorry for the cleanliness issues you experienced in the rooms allocated to you. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I have stayed at a lot of hotels by the road and expect at least some cleanliness and basic service. There was a strong smell of urine it felt like checking into an old hospital nothing was clean. I noticed there is a kitchen but no materials. I had to request them at the front desk which wa I have stay at a lot of hotels by the road and expect at least some cleanliness and basic service. There was a strong smell of urine it felt like checking into an old hospital nothing was clean. When I asked to have some dishes for the k... read more
Business response:
Thank you for choosing our hotel for your overnight stay. We are sorry for the cleanliness issues you encountered on our property and that we fell short with regard to our service. We assure you that this is not the usual of our standard and corrective steps will be taken so that this is not repeated with our future guests. Please accept our sincerest apologies, and we hope you will give us another opportunity to serve you on your next visit to our area so we can provide you with a much better experience. Sincerely, Hotel Ma... read more
Sub-standard Living The check-in wasn't very clear, a new trainee learning the steps; for the location of our room and parking. The room had a stuffy smell and the bathroom sink was dirty with a visible water ring and there wasn't an exhaust fan. The bed sheets looked and felt dirty, "maybe too old was the comment at the front desk". The room key card didn't work well. I had to insert the card many times before the door would unlock, up to nine times and very irritable. The visibility for the entrance to the hotel was very p... read more
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We appreciate you bringing the key card issues to our attention, and we sincerely apologize. We are constantly striving to raise the bar with our services and we are grateful... read more
The place is an absolute dump and they more than double the price for keeneland. The door locks don’t work well on that they look jimmied several times. I found a big in the pillow. The floor was sticky, the drawers look like they were in a fight so bear up and chunks of wood out of them. And the sheets looked stained. I went out and bought a blanket of my own to be honest. So outdated and old. Truthfully, I usually stay in a hotel about 100 to 130 in cost. I don’t need all the ritzy stuff, but I do like something with a bit... read more
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback concerning the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated, our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. It was also disappointing to know you did not like our breakfast offerings. Your concern regarding our breakfast will be used when our brand leaders plan changes in our offering... read more
Dirty & bugs Staff was nice but room was disgusting. There was bug droppings and a big stain on the sheets. Regardless to say, we didn't stay.
Business response:
Suzanne, we apologize for the cleanliness issues, which left you with a less than favorable impression of our hotel. Your experience regarding the unclean rooms are noted and has been brought to the attention of our housekeeping department for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.