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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The furniture needs replaced and the room had spider webs along the ceiling. We found a spider in the bed.
Business response:
Dear Gerald, Thank you for sharing your experience with us. We sincerely apologize for any discomfort caused by the condition of your room, including the presence of insects. Maintaining a comfortable and pest-free environment is paramount to us, and we regret that we fell short in this instance. Your concerns have been forwarded to our housekeeping and maintenance teams for immediate attention. We appreciate your feedback as it helps us to improve and provide better service to our guests. If your travels bring you back to t... read more
Not good. It was very unsanitary. We had to clean the tub because there was grime on it when we rinsed it. There was something on the sheet. We went to the clerk office and he just gave us new sheets and said there were no more rooms. When we we were going out there was trash some what near our room and every time we walked past it, it had a horrible smell and it wasn’t gone until the next morning. There was still food in the microwave and the freezer smelled bad.
Business response:
Dear James, Thank you for sharing your feedback. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our housekeeping team. We hope you will give us another chance to serve you in the future, and we look f... read more
Meh. The staff was great. The room is a non smoking room which clearly was not the case. Burn marks on the sink and the smell of smoke was apparent. The neighbors did not start arguing until about 2:30am and liked using their speaker phone outside my window. Everyone let their doors slam with no regard for noise and others. The hotel is literally right off the highway and the sound of vehicles can be heard all night as well. Ok for one night but not any more.
Business response:
Dear William, We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear that despite our efforts to maintain a non-smoking environment, you encountered evidence of smoking in your room. We regret the disturbance caused by noisy neighbors and highway traffic, as well as the lack of consideration for noise from other guests. Please know that your feedback has been shared with our team to address these issues promptly. We appreciate your understanding and hope for the oppor... read more
Nice
Business response:
Dear Bobbie, Thank you for your brief feedback. We're glad to hear you had a positive experience during your stay. Your satisfaction is our priority, and we strive to provide excellent service to all our guests. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management
Worst management experience ever. Very rude. Asked for paperwork on service dog then called the police to remove me from the property with no reason and couldn’t even tell me a reason.
Business response:
Dear Bertha, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
At check in the lady at the desk was extremely nice and informative. Then in comes higher personnel and requested paperwork for my service dog. I explained that I didn’t have it on hand and that I could get it faxed or emailed and she proceeded with attitude. From that point until yesterday attitude persisted. Yesterday after the room was paid 2 times and cancelled by her 2 times and she said nothing she waiting h til she got off and has the clerk tell me to vacate the premises. Ok no problem just give me a bit to pack up an... read more
Business response:
Dear Guest, We are deeply sorry for the distressing experience you encountered during your recent stay. Our team strives to provide exceptional service to all our guests, including those with service animals, and we regret any miscommunication or inconvenience you experienced. Your feedback regarding the interactions with our staff is concerning, and we will address this internally to ensure it does not recur. Please accept our sincerest apologies for the frustration and inconvenience caused. Your satisfaction is important t... read more
Definitely on the bottom scale of motels
Business response:
Dear Bobbie, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.