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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had no toilet paper, no shower curtain and someones icecream was left in the freezer
Business response:
Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have also noted your comments regarding the bathroom amenities. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Sincerely,Hotel Management
Floors dirty bathroom shower with mold elevator with expire license …. Room smell so bad
Business response:
Dear zaida, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
There were roaches in my room. The place had a musty smell.
Business response:
Dear David, You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Mana... read more
Avoid this place They didn't have a double room available for pets. We had to get two single rooms and both were FILTHY! Thwre were people partying and geilling and what looked like staying under the stairwell, and just alot of questionable activity. They did give us a full refund, which was appreciated. Awful experience. We ended up going to a different hotel after the first night.
Business response:
Dear Patricia, We apologize for the inconvenience you encountered during your stay. It's disheartening to hear about the cleanliness issues and disturbances you experienced. This is certainly not the level of service we aim to provide. Your feedback is taken seriously, and we will address these concerns to improve our services. We hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
A friend and I each rented a room. In his room, the carpet was stained and worn with multiple snags in it. My room smelt of cigarette smoke, although the hotel was a "Non-smoking" hotel. At first, I thought the smell was coming from the outside, but I eventually figured out that it was either coming from another room or the previous occupant smoked in the room. Another issue in my room was that the bed had no dust ruffle on it. You could see the frame of the bed.
Business response:
Dear Brian, Thank you for reviewing our hotel. We apologize for the inconvenience you and your friend had with your rooms. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time ... read more
1- there’s no breakfast. 2- the room was stinky. 3- the bathroom was disgusting!! We had to use Walmart bathrooms because it was sticky and looks like it never been cleaned and disinfected. 4- at night, there was a lot of people knocking on the doors, loud noises, the area doesn’t seem safe….
Business response:
Dear Saed, Thank you for being our guest. We apologize for the various issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our priority is taking care of our guests, and we'll address any issues to improve everyone's experience. We are grateful for your thoughts on this matter and your patience. Please return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.