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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I do not recommend staying at this place. It is completely outdated, run down and filthy. After checking in I went to the store and bought a can of Lysol so I could spray the door knobs, light switches, counters and tables before setting anything down or touching anything.
Business response:
Kimberly, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Terrible experience The person at the front desk Simone was terrible. Made something simple as the check in uncomfortable. She was disrespectful. The place has flies, it was dirty.the wifi doesn’t envenena connect. By far the worse hotel I ever stay.
Business response:
Thank you for your review. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We also apologize for the insects and cleanliness issues you faced while you were here. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so our hotel will be professionally inspected and treated as a... read more
poor breakfast smelly room poor location cheap room but still over priced did not want to take my shoes off to get into bed
Business response:
Joy, thank you for reviewing your stay. We apologize for the cleanliness and odor issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely,... read more
It was filthy. It was a non smoking room and there were cigarette burns on the bedspread. The drawer was broken. There was no shampoo or cups for water. The first room they put us in wasn’t even made up. It was disgusting.
Business response:
Thank you for being our guest and for sharing your review. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. What you experienced is not acceptable by any standards, and thus, your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visi... read more
Sketchy place Dirty. Lots of sketchy people just hanging around. It’s not close to main roads. Did not feel safe at all!!
Business response:
Thank you for being our guest. It was disappointing to know you felt unsafe here and are sorry for that. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a pleasant environment. Also, we apologize for the uncleanliness you observed during your stay. Your feedback is essential, so we have discussed it with our housekeeping team for reveiw and action. It is never our intention to disappoint you in any way, and we hope you will give us a ch... read more
Nothing at all i didn't stay do to a fight outside my door people smoking not to mention my room wasn't even ready at check in. Im trying to get my money back but i keep getting the run around from the manager
Never stay here disgusting and poor staff We specifically asked for handicap room and on first didn't getrither she made us wait twenty min to check in at freaking midnight unexceptionable and unprofessional let alone unsafe rooms are junky air filters that we breath in are a joke
Business response:
Mychelle, please accept our sincere apology that our staff was unable to get you the room of your choice and the poor service delivered by them. We also apologize for the issues you had in your room. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.