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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't check in until after midnight, and the staff on hand was awful. She didn't know where the rooms were located at the hotel. Told me my room was located on the back side of the building when it was right out side the office on the 3rd floor. The room was dirty, the furniture was beat up and looked awful, the shower was filthy and had old soap bars in it that was GROSS! I would never stay at one of these properties again!
Business response:
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
nothing to like about it. overall dirty cigarette butts are everywhere.. people were inconsiderate and some crazy ahole knocked out door at 1:30am with no shirts... drunken... when i ask who is at the door he knocked at the wrong door.. i was just driving thru with my family and would avoid this hotel next time
Business response:
Please accept our sincere apologies for the unfortunate incident you experienced during your stay and that your experience was also impacted due to the cleanliness issue. Your feedback regarding the untidiness is shared with our housekeeping team. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel was dirty had an odor was walked into my room. Plus there was a meal left on my door step as if somebody was in the room already.
Business response:
Tell, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness issues you encountered during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
The check in was great. problem is that's where service ends.one staff member operation.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service Sincerely, Hotel Management
Frightening Stay I was frightened to go to my car because of the type "gentlemen" prowling around the property. I wasn't even comfortable with having my boyfriend walk me to the car, what I forgot in the car stayed in the car. It was loud from check-in to check-out; constant banging and loud voices. The two employees I came into contact with were great, sweet and friendly. My only problem with the cleanliness was some hair in the bathtub.
Business response:
Thank you for your feedback and for complimenting our friendly staff. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We have shared your comments with our housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent experience. Sincerely, Hotel Management
The check in and check out was excellent. Once we arrived at our room, We hesitated to stay. The carpet and other flooring was sticky. The outside of the refrigerator was dirty from more than one kind of dirt, looked like it had not been cleaned in years. The bathtub was coated in this paint or other coating with multiple colors and textures as if to purposefully hide dirt. We only stayed for 12 hour and then were out of there!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
The property was unclean dirty ugly I don’t like it
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our housekeeping team is taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will give us another chance to provide yo... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.