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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The debris on the stairwell was daunting...My sheets not clean
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the disappointing stay you had and regret the cleanliness issue you encountered. We are working with our housekeeping team to be more diligent in their efforts going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Nope The check in was ok. After that it was downhill. We actually ended up leaving after taking a shower. We had an event to go to shortly after arriving. The room was small and cramped. The bathroom had others hair and small trash on the floor. I assumed there would be a hair dryer but there wasn’t. Sent the hubby to go buy one. The towels had lots of brown stains on them as well. After we got ready we packed up and left. Found another hotel near by for the night. We felt very uncomfortable while we were there. I am by no m... read more
Business response:
We sincerely apologize as you and your husband felt uncomfortable in your room due to the cleanliness issue. Your feedback has been discussed with the housekeeping team to take corrective measures ensuring we deliver refreshing rooms to all of our guests entering our doors. Since we are an extended stay property, our guests often bring their items like hair-dryers and other things, but these are also available upon request at the front desk. Please consider giving us a chance to improve your impression of us on your next vis... read more
Don’t stay here Over priced cheap dirty room gross bathroom left shoes there and they won’t return them
Business response:
Elizabeth, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Our room was filthy, dirty and disgusting. I will never book with extended stay again. I travel often. Im truly disappointed.
Business response:
Justin, thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem oursel... read more
You advertise on Travelocity it has breakfast but they had coffee
Business response:
Thank you for your feedback about our grab-and-go breakfast, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining a new breakfast for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Ive never been treated so poorly.... We were there for 3 months for a job and will never go back. The office staff act like they are better than a mere tenant paying out the nose for their rooms. You are spose to get housekeeping every 8 days.. We got it twice and the second time I had to go request it. Recently we were at a dealership waiting for our financing to get approved and since we had checked out the bank wanted us to check back in and pay 1 week to reestablish residence. Well we decided to just pay cash and called ... read more
Business response:
Christopher, we apologize for not being able to deliver the professional service that you should always expect from us and regret the inconvenience this caused. It is never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
It was a mess I was given 3 rooms and it was a mess, this was one of the rooms they gave me. The lady at the front desk was very sweet and always ready to help. But this was a bad stay
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our front desk staff, we are sorry for the cleanliness issues you experienced in the rooms allocated to you. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I have stayed at a lot of hotels by the road and expect at least some cleanliness and basic service. There was a strong smell of urine it felt like checking into an old hospital nothing was clean. I noticed there is a kitchen but no materials. I had to request them at the front desk which wa I have stay at a lot of hotels by the road and expect at least some cleanliness and basic service. There was a strong smell of urine it felt like checking into an old hospital nothing was clean. When I asked to have some dishes for the k... read more
Business response:
Thank you for choosing our hotel for your overnight stay. We are sorry for the cleanliness issues you encountered on our property and that we fell short with regard to our service. We assure you that this is not the usual of our standard and corrective steps will be taken so that this is not repeated with our future guests. Please accept our sincerest apologies, and we hope you will give us another opportunity to serve you on your next visit to our area so we can provide you with a much better experience. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.