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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty unclean. Smells. I don’t recommended specially if you travel with your family.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Staff was helpful. Room was a non smoking that smelled like smoke and mildew. Carpet was filthy!
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. It was a pleasure serving you and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
The clerk was far more interested in carrying on a conversation with one of the current guests than she was in checking me in. After enduring several minutes of being ignored, I gave up and drove away and checked into a hotel that actually wanted my business.
Business response:
Thank you for your review. We apologize for the poor service you received from our front desk associate at your arrival. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The carpet smelled bad and gave the whole room an odor that was not pleasing. There roaches and spiders in the shower. We were so disgusted we tried not to touch anything. We would have have just left but it was a big weekend in Lexington and there were few rooms to be had. Will not be going back.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Staff was less than helpful. Room was entered while out and door left open but staff didnt care. The grand and go breakfast had a couple of granola bars and cold coffee.
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with our breakfast offerings and regret the front desk service issue you encountered. We have shared your remarks with our team in an effort to prevent anything like this from happening again. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerel... read more
Old scratched furniture, stained carpet, dirty recliner, no blow dryer, no housekeeping. I stayed 2 nights out of 4. When my son saw what the place looked like, he made me leave and stay at his house. My request for a refund for the last 2 nights to stay at my son’s, was denied. Please take this place off your website. I’m not looking forward to booking any more hotels with Expedia. I’d appreciate it if you would check into my concerns, and try to get me a refund for those last 2 nights.
This property was dirty, not well maintained and has a definite plumbing problem. Our toilet wouldn’t flush after numerous plunging tries by the staff member. We can to learn that others had the same problem in their unit. There was a smell in the room that we think might have been mold. Not a pleasant experience. Couldn’t wait to check out. The staff member, Mary, was helpful but that couldn’t make up for the horrid conditions of this place. Would not recommend!
Business response:
Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.