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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sub-standard Living The check-in wasn't very clear, a new trainee learning the steps; for the location of our room and parking. The room had a stuffy smell and the bathroom sink was dirty with a visible water ring and there wasn't an exhaust fan. The bed sheets looked and felt dirty, "maybe too old was the comment at the front desk". The room key card didn't work well. I had to insert the card many times before the door would unlock, up to nine times and very irritable. The visibility for the entrance to the hotel was very p... read more
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We appreciate you bringing the key card issues to our attention, and we sincerely apologize. We are constantly striving to raise the bar with our services and we are grateful... read more
The place is an absolute dump and they more than double the price for keeneland. The door locks don’t work well on that they look jimmied several times. I found a big in the pillow. The floor was sticky, the drawers look like they were in a fight so bear up and chunks of wood out of them. And the sheets looked stained. I went out and bought a blanket of my own to be honest. So outdated and old. Truthfully, I usually stay in a hotel about 100 to 130 in cost. I don’t need all the ritzy stuff, but I do like something with a bit... read more
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback concerning the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated, our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. It was also disappointing to know you did not like our breakfast offerings. Your concern regarding our breakfast will be used when our brand leaders plan changes in our offering... read more
Dirty & bugs Staff was nice but room was disgusting. There was bug droppings and a big stain on the sheets. Regardless to say, we didn't stay.
Business response:
Suzanne, we apologize for the cleanliness issues, which left you with a less than favorable impression of our hotel. Your experience regarding the unclean rooms are noted and has been brought to the attention of our housekeeping department for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I do not recommend staying at this place. It is completely outdated, run down and filthy. After checking in I went to the store and bought a can of Lysol so I could spray the door knobs, light switches, counters and tables before setting anything down or touching anything.
Business response:
Kimberly, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Terrible experience The person at the front desk Simone was terrible. Made something simple as the check in uncomfortable. She was disrespectful. The place has flies, it was dirty.the wifi doesn’t envenena connect. By far the worse hotel I ever stay.
Business response:
Thank you for your review. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We also apologize for the insects and cleanliness issues you faced while you were here. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so our hotel will be professionally inspected and treated as a... read more
poor breakfast smelly room poor location cheap room but still over priced did not want to take my shoes off to get into bed
Business response:
Joy, thank you for reviewing your stay. We apologize for the cleanliness and odor issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely,... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.