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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in was great. problem is that's where service ends.one staff member operation.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service Sincerely, Hotel Management
Frightening Stay I was frightened to go to my car because of the type "gentlemen" prowling around the property. I wasn't even comfortable with having my boyfriend walk me to the car, what I forgot in the car stayed in the car. It was loud from check-in to check-out; constant banging and loud voices. The two employees I came into contact with were great, sweet and friendly. My only problem with the cleanliness was some hair in the bathtub.
Business response:
Thank you for your feedback and for complimenting our friendly staff. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We have shared your comments with our housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent experience. Sincerely, Hotel Management
The check in and check out was excellent. Once we arrived at our room, We hesitated to stay. The carpet and other flooring was sticky. The outside of the refrigerator was dirty from more than one kind of dirt, looked like it had not been cleaned in years. The bathtub was coated in this paint or other coating with multiple colors and textures as if to purposefully hide dirt. We only stayed for 12 hour and then were out of there!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
The property was unclean dirty ugly I don’t like it
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our housekeeping team is taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will give us another chance to provide yo... read more
Dirty unclean. Smells. I don’t recommended specially if you travel with your family.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Staff was helpful. Room was a non smoking that smelled like smoke and mildew. Carpet was filthy!
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. It was a pleasure serving you and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
The clerk was far more interested in carrying on a conversation with one of the current guests than she was in checking me in. After enduring several minutes of being ignored, I gave up and drove away and checked into a hotel that actually wanted my business.
Business response:
Thank you for your review. We apologize for the poor service you received from our front desk associate at your arrival. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.