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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed. First room smelled so bad we had to move. The next one was ok but the tub was nasty! Very disappointed.
Business response:
Please accept our apologies for the odor and cleanliness issue you encountered while being here. Your experience has been immediately discussed with the concerned department, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Very cold room The door to the room had a huge gap which caused the room to be very cold. We had to put towels around the gap in the door to keep warm.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
We checked room, sheets didn't look clean, we found a hair on the bed. Hotel staff was wonderful and gave us no hastle about refunding our money
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Stay elsewhere We only stayed here because the area was sold out. Located right on highway with doors to outside so loud. Rooms have been partially updated but needs more work. Blankets and bedspread were disgusting. Room smelled very badly .. combination of musty and something else. Yuck. Our clothes still smelled like it when we got home. Door did not close tightly. Our shoes stuck to the concrete walking to our room. Hotel needs a good thorough cleaning inside and out.
Business response:
Jen, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not awful but not good It wasn't awful. When booking they were not honest with us about the breakfast and having a king size bed. Bathtub would not fill up with water, buzzing sound came from air conditioner all night. It was hours of being on the phone Friday night and Saturday morning trying to get out room cancelled for the second night.
Not for extended stay Dirty, rusty fridge, no dishes (have to ask for them) no conditioner, had to ask for hair dryer. 'Breakfast' was all prepackaged. Won't stay again.
Business response:
Linda, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Should be rated 1.5 stars We expected more for what we paid. The room was run down and smelled of stale smoke despite being advertised as non-smoking. The dresser was broken. The "on the go" breakfast was extremely minimal. We stayed 3 nights and the room was not cleaned at all.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favourable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
There is a reason it is cheap My 11 night stay was very underwhelming. No frills. Never changed my bedding in 11 days. If you wanted anything changed or clean towels you had to ask for it. You had to throw out your own trash. Their idea of breakfast is packaged muffins and packets of oatmeal and coffee which you had to walk back to your room as there is no place to sit. Ran out of shampoo and they couldn't find any for 24 hours. The rooms are non smoking but the person next to me chain smoked right outside of her door and wa... read more
Business response:
Gary, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
THE STAFF REFUSED MY RESERVATION FOR MY SON-IN LAW JESSIE TUCKER. PLEASE MAKE SURE MY AMEX CARD WASN'T CHARGED BECAUSE HE HAD TO PAY. TERRIBLE SERVICE. I WILL NOT BE USING EXPEDIA UNTIL THIS IS RESOLVED!!! JOHN COLLIVER JHC TRAVEL 5028977741
Business response:
We are sorry if there was any confusion with the reservation at the time of check-in and regret the inconvenience it caused. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,166 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.