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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad neighborhood, noisy, sketchy people hanging around.
Business response:
Thank you for being our guest. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations and are sorry to know that our location wasn’t much appealing to you. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Won’t Be Back The room smelled, the chairs around the table were filthy with stains. My jacket was the only thing I hung up in the closet. I left my clothes zipped up in the suitcase so they wouldn’t smell like the room. I strongly considered going to a new hotel, but we’re were busy every day, so I only had to be in the room at night to sleep. The common areas are also dirty. I would think they’d run a broom through daily. I was there 4 nights and the same piece of pizza crust and other small pieces of garbage were on the s... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Don't stay Our room was dirty and first room may or may not have had someone in it. Loud area nothing In roo. Not even a paper cup no hair dryer no coffee pot dirty towels. Don't stay keep driving dangerous
Business response:
Joy, thank you for your review. We are sorry we failed to provide you with the clean and comfortable room that you deserved. We have shared your feedback with our housekeeping team to for review and action. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to make it up to you on a future ... read more
Disappointed. First room smelled so bad we had to move. The next one was ok but the tub was nasty! Very disappointed.
Business response:
Please accept our apologies for the odor and cleanliness issue you encountered while being here. Your experience has been immediately discussed with the concerned department, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Very cold room The door to the room had a huge gap which caused the room to be very cold. We had to put towels around the gap in the door to keep warm.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
We checked room, sheets didn't look clean, we found a hair on the bed. Hotel staff was wonderful and gave us no hastle about refunding our money
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Stay elsewhere We only stayed here because the area was sold out. Located right on highway with doors to outside so loud. Rooms have been partially updated but needs more work. Blankets and bedspread were disgusting. Room smelled very badly .. combination of musty and something else. Yuck. Our clothes still smelled like it when we got home. Door did not close tightly. Our shoes stuck to the concrete walking to our room. Hotel needs a good thorough cleaning inside and out.
Business response:
Jen, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not awful but not good It wasn't awful. When booking they were not honest with us about the breakfast and having a king size bed. Bathtub would not fill up with water, buzzing sound came from air conditioner all night. It was hours of being on the phone Friday night and Saturday morning trying to get out room cancelled for the second night.
Not for extended stay Dirty, rusty fridge, no dishes (have to ask for them) no conditioner, had to ask for hair dryer. 'Breakfast' was all prepackaged. Won't stay again.
Business response:
Linda, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,179 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.