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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The water had good pressure for a shower and the towels were clean. That is where the cleaniness ended.
Business response:
Elizabeth, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, Hotel Management
Room was comfortable Room was fine. No dishes in the hotel at all. Bed sheets and pillow covers were not clean enough. It was loud at night. Breakfast was poor: Just coffee and granola bars. We just had to spend the night somewhere and out exploring Kentucky places....
Business response:
Lily, thank you for being our guest. We are happy to know you liked your comfortable room, but we are sorry that you were unhappy with our breakfast offerings. We will be sure to share your concerns with our team to see where we can make improvements. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Rooms are small. Looked clean, but didn't feel clean. Refrigerator had an odor, took my wife's word and didn't investigate myself. Room had a strong odor of cleaner and was not pleasing. Ended up leaving and not using this booking. The front desk staff was accommodating, offered us another room, but we chose to take the refund and move on.
Business response:
Thank you for taking the time to write a review about your visit. Please accept our sincere apology for the cleanliness issue you encountered. We have discussed your feedback with our housekeeping team, and we’re also working with them in order to ensure this does not happen again in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
It's sad when there's so much funk at a hotel that you smell it every where you go. The elevator smelled like a mix of sweat, butt crack, and pot. I was there for 3 nights and only saw anyone from the cleaning crew once, and that was on my last night when I made it back there from working all day (and that was a 2 hour travel time between each place one way). Stains on the floor, the AC filter's haven't been cleaned since they were installed I believe because of the inch of crud on the outside. Because of this the room was a... read more
Business response:
Robert, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this service at your request for a minimal fee. Also, your feedback with regards to cleanliness has been shared with the housekeeping team in an effort that this mistake will be never repeated again. We... read more
Staff was rude, hotel room floor was sticky, sheets had huge stains on them, bed was very uncomfortable
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rooms are not clean. Staff was very friendly and accommodating. There were no wash clothes in the bathroom and the dresser drawers were filthy. Blanket on bed had cigarette burns in it.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Forensic Files We paid for a Queen Bed. We were provided a double bed.. not even a full size bed. My husbands feet was hanging off of the bed. There was no ice in the freezer so he asked where the ice machine was. The lady at the desk was most helpful and said she had been asking for one for five years... so no ice. The worst part about the stay was I was fully expecting an episode of Forensic Files to film. I am not a morning person but I can tell you this girl was ready to "get out" by 7:30 a.m.
Business response:
Charles, thank you for reviewing our hotel. We’re sorry for not accommodating you in the room of your choice and for the inconvenience you had due to our hotel policies. We want you to know all the rooms are equipped with a full-size refrigerator which includes ice trays for your convenience, that’s why we do not have any ice machine on our property. We hope you will consider giving us a second chance the next time you are in Lexington. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.