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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet smelled bad and gave the whole room an odor that was not pleasing. There roaches and spiders in the shower. We were so disgusted we tried not to touch anything. We would have have just left but it was a big weekend in Lexington and there were few rooms to be had. Will not be going back.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Staff was less than helpful. Room was entered while out and door left open but staff didnt care. The grand and go breakfast had a couple of granola bars and cold coffee.
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with our breakfast offerings and regret the front desk service issue you encountered. We have shared your remarks with our team in an effort to prevent anything like this from happening again. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerel... read more
Old scratched furniture, stained carpet, dirty recliner, no blow dryer, no housekeeping. I stayed 2 nights out of 4. When my son saw what the place looked like, he made me leave and stay at his house. My request for a refund for the last 2 nights to stay at my son’s, was denied. Please take this place off your website. I’m not looking forward to booking any more hotels with Expedia. I’d appreciate it if you would check into my concerns, and try to get me a refund for those last 2 nights.
This property was dirty, not well maintained and has a definite plumbing problem. Our toilet wouldn’t flush after numerous plunging tries by the staff member. We can to learn that others had the same problem in their unit. There was a smell in the room that we think might have been mold. Not a pleasant experience. Couldn’t wait to check out. The staff member, Mary, was helpful but that couldn’t make up for the horrid conditions of this place. Would not recommend!
Business response:
Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
I was upset to come to a hotel with a dirty bathroom.
Business response:
Thank you for evaluating your visit. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
We stayed here for an quick over night stay. Staff at desk on check in was nice, upon check out no good morning or thank you. Room was sub-par. Very small, outdated, hard beds, flat pillows and old kitchenette and bathroom. Very thin walls, you can hear everything going on in the other rooms. All night screaming and parting in adjacent room. No sleep, actually felt a little unsafe. We do have this same hotel booked for my sons graduation with family and we will be cancelling this. I would not recommend.
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for not meeting your expectations with your room and for the noise you experienced while you were here. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had you alerted us. We have also discussed your feedback with our associates to remind to our primary goal is to provide outstanding customer care to our guests. Please consider giving us another opportunity to provide you wi... read more
Horible
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.