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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DRY [HAD BEEN WET TOILET PAPER DRIED ON BATHROOM DOOR .SHAMPOO AND CONDITIONER [NOT SUPPLIED BY ROOM -DIFFERENT BRAND] LEFT IN SHOWER. FILTHY FLOORS. I PUT ALL THE TOWELS ON THE FLOOR SO I COULD WALK ON THEM IN MY SOCKS. NOTHING IN THE ROOM FORKS KNIVES SPOONS PLATES BOWELS GLASSES -NO NOTE PAD OR PEN. CONTINENTAL BREAKFAST CONSISTED OF COFFEE OATS[PACKETS]PACKAGED MUFFINS AND BREAKFAST BARS IN THE LOBBY.THE STAIRS SIDEWALKS ARE FILTHY DIRTY AND THE HAND RAILS WERE STICKY AND FILTHY DIRTY. THE WORST ROOM I HAVE EVER BEEN IN.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Cleanliness left ALOT to be desired...not just the room but the whole facility. The nicest thing I can say is that the landscaping looked good. A staff member was arguing with a guest over the phone when we walked in and even though both rooms were on one check we had to pay separately which was inconvenient. There isn't alot of thought out toward guest comfort!
Business response:
It's never our intention to disappoint our guests. I also apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. I hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Needs Updating and Cleaning Rooms are very tired, beds uncomfortable, food crumbs in the drawers.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I would only stay here again if it was just to sleep. It says extended stay, but no utensils,glassware, or cookware. Tv was awful kind of sketch.
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our kitchenware. Our front-desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share this information. To ensure cleanliness for every guest, we keep the kitchenware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement and hope to welcome you back for a much better experience. Sincerely, ... read more
Sadly disappointed I had read reviews and those reviews convinced me to give this place a try. I arrived at 3:30 in the morning - exhausted. Checked in to a room that was just not good. The carpeted portion of the floor was so disgusting. The cloth on the chairs was equally disgusting. The furniture looked like it had been picked up out of someone's garbage. The kitchen and bathroom were clean and the laminate flooring in those locations should be used throughout. The toilet in our room as not flush to the floor so using it ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us... read more
the staff was very nice, but that’s about all i can that was nice...my room was disgusting...mysterious stains on the carpeting and the bedding, room smelled heavily of smoke even though it was a non-smoking room...definitely would not stay there again...
Business response:
Jeanette, we know a well-maintained room sets up the tone for an excellent stay and apologize for the housekeeping issue you encountered while being here. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem aren’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Kemp, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Not a place to stay with your family Traveling with me and my two kids they did not have the room with two beds that I reserved 2 months ago ,so they gave us two single rooms with single beds .I couldn't leave my kids sleeping in the room by themselves while I slept in another room, you have to be 18 to even rent a room or be in it by yourself by Hotel standards, so I had to sleep on a recliner for 2 days.. the place was run-down disgusting and very sketchy people walking around all hours of the night.. it's right beside the... read more
Business response:
Lucas, please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.