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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I got to property office to check in after reservation was made a few hours ago there wasn’t any room available!!! Not happy about that at all!! Hotel should have notified Travelocity as soon as there were none available I had already paid for room too and now have to wait 7 days for my bank to release the funds back into my account Travelocity refunded immediately!!!
Non-smoking room smelled like smoke. Large gap under room door. Police there constantly.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We are sorry for the inconvenience you had during your stay and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Absolutely filthy. Feet were black after just a few minutes of walking barefoot on carpet. People were fighting in the parking lot. Dreadful experience.
Business response:
Megan, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the inconveniences you had due to our other guests. The safety and security of our guests and their property are of utmost importance to us, and we work closely with the local police station to maintain a safe and secure environment in our hotel. We hope you will give us ... read more
Not a maintained property ,to find the parking is a headache
Business response:
Thank you for taking the time to review our hotel. We are sorry for not meeting your expectations with our property and for the difficulty you had in our parking area. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
HORRIBLE EXPERIENCE First, they told us we didn’t even have the 4 rooms we booked and they only had 1 and that we should all check in to that room and then check back at 7am for more availability!!! Finally when I actually figured it out and we had the rooms the attendant couldn’t even tell us where our rooms were. She said it’s really hard... if you’re still out there looking for your rooms when I’m done checking in the next guests she would help us look for them. Needless to say, it took 40 minutes to find all the rooms an... read more
Business response:
Susan, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. Please give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
I didn't check in until after midnight, and the staff on hand was awful. She didn't know where the rooms were located at the hotel. Told me my room was located on the back side of the building when it was right out side the office on the 3rd floor. The room was dirty, the furniture was beat up and looked awful, the shower was filthy and had old soap bars in it that was GROSS! I would never stay at one of these properties again!
Business response:
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
nothing to like about it. overall dirty cigarette butts are everywhere.. people were inconsiderate and some crazy ahole knocked out door at 1:30am with no shirts... drunken... when i ask who is at the door he knocked at the wrong door.. i was just driving thru with my family and would avoid this hotel next time
Business response:
Please accept our sincere apologies for the unfortunate incident you experienced during your stay and that your experience was also impacted due to the cleanliness issue. Your feedback regarding the untidiness is shared with our housekeeping team. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel was dirty had an odor was walked into my room. Plus there was a meal left on my door step as if somebody was in the room already.
Business response:
Tell, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness issues you encountered during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.