This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
$25 dollars a night for pets is wrong
Business response:
Mark, we are sorry you were unhappy with our pet fee. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Matt, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible stay in Lexington My room was in the back area of the hotel and truthfully it looked like a flophouse.....old beat up furniture, dirty bedspread, and if I wasn't so exhausted would have left. Then I get woken up by someone in the next room yelling at someone at 4am. I got up, got dressed and left and will not be back.
Business response:
We sincerely apologize for not meeting your expectations with regard to your room. Also, we are sorry that your sleep was disturbed due to the noise issue. Your feedback is discussed with regard to the condition of your room is shared with the concerned individuals as it will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Very outdated, filthy, not in a good neighborhood when talking to Uber driver I stated hotel was not very nice and he stated no it is not be careful
Business response:
Jess, thank you for reviewing our hotel. We apologize our hotel did not meet all your expectations and for the cleanliness issues you encountered while you were here. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We have also discussed your concernswith our housekeeping teams and are working with them to prevent such scenarios from happening again. We hope you will give us a chance to impress you on a future visit. ... read more
Rude people!! Didn't even get to stay! Refused to allow me to pay cash at the hotel then tried to charge a $100 cash deposit for paying cash, was not aware of this til we showed up and only had cash!!
Business response:
Tamara, thank you for the feedback about your stay at our hotel. We are sorry for your disappointment with our hotel policies regret for letting you down this time. Please visit us again so that we can provide you with a much better experience next time. Sincerely, Hotel Management
Cleaning staff seemed conscientious. However, there is only so much that window cleaner can fix. The outside of the facility was in disrepair. In our room, sheets were torn. Cushions were stained. It was also disconcerting to have the local shrrif's office interviewing the staff about a guest when we arrived to pick up our key.
Business response:
We sincerely apologize that our facility fell short of your standards. Also, accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bugs
Business response:
Cynthia, thank you for being our guest. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. We have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.