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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rooms are not clean. Staff was very friendly and accommodating. There were no wash clothes in the bathroom and the dresser drawers were filthy. Blanket on bed had cigarette burns in it.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Forensic Files We paid for a Queen Bed. We were provided a double bed.. not even a full size bed. My husbands feet was hanging off of the bed. There was no ice in the freezer so he asked where the ice machine was. The lady at the desk was most helpful and said she had been asking for one for five years... so no ice. The worst part about the stay was I was fully expecting an episode of Forensic Files to film. I am not a morning person but I can tell you this girl was ready to "get out" by 7:30 a.m.
Business response:
Charles, thank you for reviewing our hotel. We’re sorry for not accommodating you in the room of your choice and for the inconvenience you had due to our hotel policies. We want you to know all the rooms are equipped with a full-size refrigerator which includes ice trays for your convenience, that’s why we do not have any ice machine on our property. We hope you will consider giving us a second chance the next time you are in Lexington. Sincerely, Hotel Management
DRY [HAD BEEN WET TOILET PAPER DRIED ON BATHROOM DOOR .SHAMPOO AND CONDITIONER [NOT SUPPLIED BY ROOM -DIFFERENT BRAND] LEFT IN SHOWER. FILTHY FLOORS. I PUT ALL THE TOWELS ON THE FLOOR SO I COULD WALK ON THEM IN MY SOCKS. NOTHING IN THE ROOM FORKS KNIVES SPOONS PLATES BOWELS GLASSES -NO NOTE PAD OR PEN. CONTINENTAL BREAKFAST CONSISTED OF COFFEE OATS[PACKETS]PACKAGED MUFFINS AND BREAKFAST BARS IN THE LOBBY.THE STAIRS SIDEWALKS ARE FILTHY DIRTY AND THE HAND RAILS WERE STICKY AND FILTHY DIRTY. THE WORST ROOM I HAVE EVER BEEN IN.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Cleanliness left ALOT to be desired...not just the room but the whole facility. The nicest thing I can say is that the landscaping looked good. A staff member was arguing with a guest over the phone when we walked in and even though both rooms were on one check we had to pay separately which was inconvenient. There isn't alot of thought out toward guest comfort!
Business response:
It's never our intention to disappoint our guests. I also apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. I hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Needs Updating and Cleaning Rooms are very tired, beds uncomfortable, food crumbs in the drawers.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I would only stay here again if it was just to sleep. It says extended stay, but no utensils,glassware, or cookware. Tv was awful kind of sketch.
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our kitchenware. Our front-desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share this information. To ensure cleanliness for every guest, we keep the kitchenware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement and hope to welcome you back for a much better experience. Sincerely, ... read more
Sadly disappointed I had read reviews and those reviews convinced me to give this place a try. I arrived at 3:30 in the morning - exhausted. Checked in to a room that was just not good. The carpeted portion of the floor was so disgusting. The cloth on the chairs was equally disgusting. The furniture looked like it had been picked up out of someone's garbage. The kitchen and bathroom were clean and the laminate flooring in those locations should be used throughout. The toilet in our room as not flush to the floor so using it ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,167 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.