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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was filthy. It was a non smoking room and there were cigarette burns on the bedspread. The drawer was broken. There was no shampoo or cups for water. The first room they put us in wasn’t even made up. It was disgusting.
Business response:
Thank you for being our guest and for sharing your review. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. What you experienced is not acceptable by any standards, and thus, your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visi... read more
Sketchy place Dirty. Lots of sketchy people just hanging around. It’s not close to main roads. Did not feel safe at all!!
Business response:
Thank you for being our guest. It was disappointing to know you felt unsafe here and are sorry for that. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a pleasant environment. Also, we apologize for the uncleanliness you observed during your stay. Your feedback is essential, so we have discussed it with our housekeeping team for reveiw and action. It is never our intention to disappoint you in any way, and we hope you will give us a ch... read more
Nothing at all i didn't stay do to a fight outside my door people smoking not to mention my room wasn't even ready at check in. Im trying to get my money back but i keep getting the run around from the manager
Never stay here disgusting and poor staff We specifically asked for handicap room and on first didn't getrither she made us wait twenty min to check in at freaking midnight unexceptionable and unprofessional let alone unsafe rooms are junky air filters that we breath in are a joke
Business response:
Mychelle, please accept our sincere apology that our staff was unable to get you the room of your choice and the poor service delivered by them. We also apologize for the issues you had in your room. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Terrifying horrendous dirty unsanitary unsafe mini drug house
We actually has a soiled mattress pad we did not see until the morning. We also had unwrapped cups that left us with one cup to use. Staff was pleasant and we checked in very late but room was held.
Business response:
Thank you for your review. Although you liked our friendly staff, we are sorry for the cleanliness issues you encountered and for your disappointment. Your feedback will be shared with the appropriate team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.