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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was upset to come to a hotel with a dirty bathroom.
Business response:
Thank you for evaluating your visit. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
We stayed here for an quick over night stay. Staff at desk on check in was nice, upon check out no good morning or thank you. Room was sub-par. Very small, outdated, hard beds, flat pillows and old kitchenette and bathroom. Very thin walls, you can hear everything going on in the other rooms. All night screaming and parting in adjacent room. No sleep, actually felt a little unsafe. We do have this same hotel booked for my sons graduation with family and we will be cancelling this. I would not recommend.
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for not meeting your expectations with your room and for the noise you experienced while you were here. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had you alerted us. We have also discussed your feedback with our associates to remind to our primary goal is to provide outstanding customer care to our guests. Please consider giving us another opportunity to provide you wi... read more
Horible
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We won't be back Too much filth in rooms the furniture would been better from a swap meet the smoking areas a joke toliet clogged I'm just disguisted
Business response:
Heather, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity... read more
Business response:
Teresa, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
The bedspread had cigarette burns in it. The continental breakfast was granola bars and prepackaged muffins. The room had a smell that can only be described as old and dingy.
Business response:
Thank you for your review. Please accept our apologies for the difficulties you had during your stay. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Not Too Great Awful! The first room that I was sent to, was in the back of hotel... dark corner with low lighting. Went inside the room and oh my gosh, the lighting was very low and it smelled very strongly of smoke... I called and changed rooms and the other was at front of building and somewhat cleaner.
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your concerns have been shared with our team to make sure these issues are not repeated. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.