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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. The room was clean and comfortable. Easy parking. Great location!! Right on the strip with lots of stores and restaurants
Business response:
Casandra, thank you for choosing to stay at our hotel. We are happy to know you liked our convenient location and your comfy room. It was a pleasure having you here, and we hope to be at your service again soon. Sincerely, General Manager
Hotel was nice but did not have much amenities and the breakfast was very limited.
Business response:
Thank you for providing us with details about your stay. We apologize our hotel was not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. We hope to welcome you back soon! Sincerely, General Manager
Great for the price The room has a kitchenette and a recliner which makes it feel homier than traditional hotel rooms. The kitchenette had a full size fridge that was dirty on the door, but inside it was clean; a range, sink, and microwave. Would have been nice if there were a few dishes if someone wanted to cook, but I didn't so not a problem. The bathroom was pristine, looked newly renovated. The bed was fine. The only downsides for me was the walls were thin and I could hear the neighbor's TV go on around mignight; no cof... read more
Business response:
Thank you for staying at our hotel. We are pleased to know you liked your room and our property. However, we apologize for your disappointment with the in-suite amenities. We would like to inform you that, to ensure cleanliness of kitchenware these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. I truly hope this unfortunate situation will ... read more
Easy Access
Business response:
Patricia, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Lexington - Nicholasville Road and loved our location which made your stay perfect. We look forward to having you as our guest again soon! Sincerely, General Manager
Good basic accommodation. Inexpensive. Pleasant staff. Adequate breakfast and cooking facilities. Close to shopping and other amenities.
Business response:
Thank you for choosing Extended Stay America - Lexington - Nicholasville Road and for sharing your positive feedback. We are pleased you not only enjoyed our convenient location and hospitality but also found us to be a good value. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
convenient location The was no in-room coffee maker which was an advertised feature, but there was fresh coffee in the lobby.
Business response:
Thank you for taking the time to write a review of our hotel. We are pleased to read our location was the highlight of your visit and you enjoyed some aspects of your stay. We appreciate your feedback regarding areas where we can improve. Thanks again, we hope to have the pleasure of hosting all your future visits. Sincerely, General Manager
Decent place to stay I spent three nights there, and was pleased with my room. It was clean and in good condition (upgraded bathroom, etc). Its in a great location, with many places to grab food quickly (not sure about sit-down restaurants), plus there was a Starbucks a block away! Its also located right off the highway, close to a Target, mall, and Kroger for anything you might need. My only complaint was that the walls seemed a little thin, and that I'm not sure if my room was touched in all of the days I stayed (the tras... read more
Business response:
Thanks for choosing to stay with us. We are happy to note that you liked your clean room and our location. With that said, I regret any inconvenience you had while here. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to provide this service at a minimal fee on your request. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We ... read more
WON'T STAY THERE AGAIN This place is weird. There is a kitchenette (stove, microwave, fridge, cabinets), but NO dishes. The ONLY dish of any type in the room was ONE DISPOSABLE PLATIC CUP for us to share. There is no ice machine on the premises. There is NO COFFEE MAKER IN THE ROOM. The room was also loud. The appears to be no sound insulation in the walls. I will not stay there again.
Business response:
Thank you for your comments. We are pleased to know you enjoyed your stay with us. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We will remind our front desk to communicate this more clearly going forward. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Eww The hotel is very dingy. It is old and out dated. I wipe the sink with a white towel and it was filthy! The stove is in need of some serious cleaning. I turned the heat up to 88 degrees and it was still blowing out cold air. Overall it just wasn't a comfortable stay.
Business response:
Tiffany, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.