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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would like to note this is very sketchy location and NOT good for kids. People outside on street and corners of the hotel all the time. Although the hotel says no smoking - the smoke is in the walls. The first two nights I had dreams of suffocating with smoke it was so bad. The doors don’t shut completely so you hear everything from the streets all night long - every car horn every argument - literally everything. There were marks on the walls that looked like snot or dip spit - the kitchen area was not clean at all. They sa... read more
Business response:
Dear London,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and regret that we fell short of your expectations. Your concerns about location, cleanliness, and noise are important to us. We understand how frustrating it must have been to deal with these issues during your stay. Please know that we take your feedback seriously and will address these matters with our team to ensure improvements. We appreciate your comments and hope you might consider giving us another chan... read more
Don’t fall for the good reviews on this property. We drove up from Nashville for a concert, checked in at 4:30pm, dropped our bags quickly at the room, and had to be at the concert at 5pm. Expedia stated there was free, hot breakfast. Was told by the man at the desk there would be muffins in the morning. Woke up early to find out there was only coffee provided. Signage states that it’s a non-smoking facility, yet our room rank of cigarettes so bad that I coughed the whole night. We arrived back from the concert at 1am to dis... read more
Business response:
Dear Melissa, hank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Disgusting There were flies everywhere.
Business response:
Dear Guest,Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid f... read more
We got to our room and it hadnt been cleaned.towels everywhere bed unmade.they were gonna give me sheets to clean room myself and she was busy checking people in.finally got another room at ten at night.
Business response:
Dear Richard, We apologize for the inconvenience you encountered upon arrival. Cleanliness is a top priority, and we regret that your room did not meet our standards. We understand your frustration and are addressing this with our housekeeping and front desk teams to prevent such occurrences in the future. Your patience and understanding are appreciated. We hope the resolution provided allowed you to enjoy the rest of your stay. Your feedback is invaluable as we continuously strive to improve our services. Thank you for brin... read more
Get what you pay for The non smoking room reeked of the cigarettes. There were spiders and ants and crumbs in the kitchen and the refrigerator leaked. The bed was uncomfortable and the mattress was stained underneath the cover. The edges of the room were dirty and there were cobwebs in the closet
Business response:
Dear Zachary, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the issues in your room, which were overlooked during your room preparations. We will address this with our housekeeping and maintenance team to ensure rooms are checked so everything is in order as we proceed. Smoking is never allowed on the hotel premises, and we thank you for bringing this to our attentio... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.