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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
we didnt have hot water on one of the days and the ac would make a very loud scraping sound everytime it started. staff went around testing fire alarms around 10am which is whatever but failed to let guest know so for about an hour and a half the fire alarms would go off every 20-30 seconds. definitely would not recommend this place
Business response:
Dear Shiann, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
A complete dump! No shower curtain! Sticky damp carpet! Gum stuck to the rug and wall. Paid over $200 because the me was a festival in town and this place was as disgusting. They did nothing when I asked for a shower curtain. They seemed confused by my request for cups and toothpaste! This place should not be in business
Business response:
Dear John, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the lack of a shower curtain, carpet condition, and inadequate response from our staff. This is not the standard we strive to maintain. Your feedback is valuable, and we are taking immediate steps to share these concerns. We regret the inconvenience and discomfort caused and hope to provide a better experience in the future.Sincerely,Hotel Management
Constant slamming of doors all throughout the night. Dirty towels. Rude staff at check in.
Business response:
Dear Melissa, We appreciate you sharing your recent experience with us. Your constructive feedback is valuable to us, and we apologize for the inconvenience you encountered during your stay. Please accept our sincerest apologies for the disturbances caused by noise and any shortfall in cleanliness. These matters do not reflect the high standards we strive to uphold. We are committed to addressing these issues internally with our team to improve our services. We hope to have the opportunity to provide you with a more pleasant... read more
The furniture needs replaced and the room had spider webs along the ceiling. We found a spider in the bed.
Business response:
Dear Gerald, Thank you for sharing your experience with us. We sincerely apologize for any discomfort caused by the condition of your room, including the presence of insects. Maintaining a comfortable and pest-free environment is paramount to us, and we regret that we fell short in this instance. Your concerns have been forwarded to our housekeeping and maintenance teams for immediate attention. We appreciate your feedback as it helps us to improve and provide better service to our guests. If your travels bring you back to t... read more
Not good. It was very unsanitary. We had to clean the tub because there was grime on it when we rinsed it. There was something on the sheet. We went to the clerk office and he just gave us new sheets and said there were no more rooms. When we we were going out there was trash some what near our room and every time we walked past it, it had a horrible smell and it wasn’t gone until the next morning. There was still food in the microwave and the freezer smelled bad.
Business response:
Dear James, Thank you for sharing your feedback. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our housekeeping team. We hope you will give us another chance to serve you in the future, and we look f... read more
Meh. The staff was great. The room is a non smoking room which clearly was not the case. Burn marks on the sink and the smell of smoke was apparent. The neighbors did not start arguing until about 2:30am and liked using their speaker phone outside my window. Everyone let their doors slam with no regard for noise and others. The hotel is literally right off the highway and the sound of vehicles can be heard all night as well. Ok for one night but not any more.
Business response:
Dear William, We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear that despite our efforts to maintain a non-smoking environment, you encountered evidence of smoking in your room. We regret the disturbance caused by noisy neighbors and highway traffic, as well as the lack of consideration for noise from other guests. Please know that your feedback has been shared with our team to address these issues promptly. We appreciate your understanding and hope for the oppor... read more
Nice
Business response:
Dear Bobbie, Thank you for your brief feedback. We're glad to hear you had a positive experience during your stay. Your satisfaction is our priority, and we strive to provide excellent service to all our guests. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.