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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It looked like the floors had not been swept in months, the fridge was nasty, there was no shower curtain, and one of the beds was missing a blanket. The property was just filthy and housekeeping was non-existent.
Business response:
Dear Travis, Thank you for choosing us and for taking the time to leave your comments. Providing clean and comfortable hotel accommodations to all the guests who enter our door is always our priority. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your inpu... read more
This place is absolutely disgusting. Stains on everything, smelled like sewage and an ash tray, rust on every appliance in the kitchenette, food left in the refrigerator and what looked like drug paraphernalia on the floor. The pictures are fake. Do not stay here. Check in clerk was not at all surprised when we told him we were leaving. A prison cell would have been nicer.
Business response:
Dear A, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping team is already at work to... read more
I rented two rooms. One for my husband/me and one for my daughter. Her plans changed and she was there only one night, but I paid for both in case she was able to come. Our room was ok, though I would not say it had a fully equipped kitchen AT. ALL.though the posters in the elevator indicate it's fully equipped.There were no dishes, utensils, pans, silverware. If you plan to stay thinking those will be there, they won't be. "Breakfast on the go" is instant oatmeal. When I saw my daughter's room I was very disappointed. The f... read more
Business response:
Dear Dolores, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, including the cleanliness and maintenance concerns of your daughter's room, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness... read more
Stinky The room had an odor. I think it was the nasty carpet. It needed to he replaced. The furniture was pretty beat up as well. There were stink bugs in the room as well. Never again will we stay there.
Business response:
Dear TAMMY, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
Checking in was a breeze. Got in the room, the fridge had mold growing on the seal, the tv was broken had to be propped up with the bible. Burners on stove were dirty. People near us played loud music late into the night, banged on walls due to said noise, then started up the music before 8am. Found trash beside headboard/night stand. Hair on shower stall walls. Overall would not recommend.
Business response:
Dear Lea, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. In response to your remarks, we will inst... read more
The room was terrible. Rust on stove, mold on fridge, outdated furniture and carpet dirty and roach in bathroom. Completely not sanitary and very disappointing. Couldn’t stay had to get a different hotel.
Business response:
Dear Guest, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide. Rest assured, we will address these issues with our housekeeping and maintenance team, as we have taken note of your feedback for immediate improvement. Also, we will instruct them to ensure that the rooms are double-checked before delivering them to the guest... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.