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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room they assigned us was smelt like wet dog and stale cigarettes. The second room we ended up staying in was not cleaned there was dirt on the floor, blood on the side of the toilet. Its suppose to he a smoke free facility and constantly it smelt like cigarettes and marijuana coming through the pipes the entire time we were there. The staff was not helpful honestly they more had the "yeah this is just how it is" kind of mentality. Outsidr it looks nice but the rooms were not. Lots of water damage in the second roo... read more
Business response:
Dear Erica, Thank you for sharing your experience with us. It is nice to know you were pleased with the location. However, we regret that certain aspects of the suite fell short of your expectations with the room's condition initially given to you. We appreciate your feedback and will certainly pass it along as we continue updating our rooms to better meet guest needs. We hope you will consider staying with us again so we can provide a more seamless experience in the future.Sincerely,Hotel Management
We had two rooms booked. One room was clean, the other was smoked in. The closing manager started we would not be charged for the room. I checked out in the morning and was told I would only get a partial refund because we stayed the night. They have a policy that if you smoke in a room there is a $250 cleaning fee.
Business response:
Dear Scott, Thank you for sharing your experience with us. We are sorry to hear that one of your rooms had an issue with smoke odor. While we understand the frustration, our policy regarding smoking fees is in place to ensure a clean environment for all guests. However, we regret that this situation impacted your stay and appreciate your patience. Your feedback will be reviewed with our team to improve communication moving forward. We hope you’ll consider staying with us again so we can provide a more enjoyable experience in... read more
There was only one towel in the room. No wash cloth and only one towel for the both of us to use was not happy
Business response:
Dear Robert,We apologize for the inconvenience you experienced during your stay. We would like to inform you that fresh linens and towels, along with any toiletries, are available at the front desk. Your feedback is essential to us, and we will share it with our front desk staff to ensure they clearly communicate our services to our guests upon arrival. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Although convenient to area I was visiting, the non-smoking room reeked of cigarette smoke and was very poorly kept-up.
Business response:
Dear Dawn,Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please rest assured that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. On a positive note, we are glad our location was convenient for everything you wanted to do on this vi... read more
Very dirt
Business response:
Dear Abdul,We are deeply sorry that our hotel did not meet your standards of cleanliness. We take pride in providing a clean and comfortable environment for our guests; therefore, we regret that this was not your experience. We will address this appropriately with our housekeeping team. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Refused to stay after seeing the condition of the room with bugs in it. There were also several shady looking men hanging out outside the property. Didn’t feel safe at all.
Business response:
Dear Nancy,Thank you for sharing your experience. We deeply regret that your stay did not meet your expectations. Your comfort and safety are our top priorities, and we're taking your feedback very seriously to ensure improvements. We strive to provide a welcoming and secure environment for all our guests. We hope you’ll give us another chance to offer you a better experience in the future.Sincerely, Hotel Management
They said they had free breakfast every day beginning at 6am. I went there at 6am and there was 1 single packet of oatmeal. That’s all. Nothing else. Just 1. While I was getting my stuff together so I could check out at 11, at exactly 10:58 someone from the office came knocking and I was getting dressed so I walked to the door and said I would be leaving in just a moment. I said it again when I heard the person trying to open my door. They continued trying to open my door so I yelled that I was leaving in a minute once again... read more
Business response:
Dear Guest,Please accept our sincere apologies for the inconvenience and less than favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.