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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst management experience ever. Very rude. Asked for paperwork on service dog then called the police to remove me from the property with no reason and couldn’t even tell me a reason.
Business response:
Dear Bertha, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
At check in the lady at the desk was extremely nice and informative. Then in comes higher personnel and requested paperwork for my service dog. I explained that I didn’t have it on hand and that I could get it faxed or emailed and she proceeded with attitude. From that point until yesterday attitude persisted. Yesterday after the room was paid 2 times and cancelled by her 2 times and she said nothing she waiting h til she got off and has the clerk tell me to vacate the premises. Ok no problem just give me a bit to pack up an... read more
Business response:
Dear Guest, We are deeply sorry for the distressing experience you encountered during your recent stay. Our team strives to provide exceptional service to all our guests, including those with service animals, and we regret any miscommunication or inconvenience you experienced. Your feedback regarding the interactions with our staff is concerning, and we will address this internally to ensure it does not recur. Please accept our sincerest apologies for the frustration and inconvenience caused. Your satisfaction is important t... read more
Definitely on the bottom scale of motels
Business response:
Dear Bobbie, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Non smoking room smelled of smoke. Bathroom not clean
Business response:
Dear Lawrence, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. We strive to ensure our guests receive an immaculate and smoke-free environment, so we are genuinely sorry for any oversights on our part. We will address this concern with our housekeeping team to prevent such instances from repeating. We hope you will give us another opportunity so we can welcome you back and prove that we truly value your com... read more
Very friendly staff, rooms smell really bad and the kitchenette and bathroom are not very clean. We had three rooms and they all were in that condition.
Business response:
Dear Kim, Thank you for staying with us and for reviewing your experience. We're pleased to see that you appreciate our accommodating staff members, but we genuinely regret the cleanliness issues you encountered with the rooms. Please accept our sincere apologies for the inconvenience caused by the unpleasant odor and cleanliness concerns. Your feedback is invaluable to us, and we'll address these matters with our housekeeping team to ensure such lapses are not repeated. We hope you'll consider giving us another chance to pr... read more
Wouldn’t recommend Pros-we showing up at midnights and they accommodated that. And the ac worked Cons-room was junk. Smelled horribly of smoke. Pillows were thin. Blankets were thin. Dressers drawers were broken
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. While we are glad we could accommodate your late arrival, we deeply regret that your room did not meet expectations. Maintaining a comfortable and clean environment for our guests is paramount, and we apologize for falling short. Your feedback regarding the room condition, including the smell of smoke, thin pillows, and broken dresser drawers, is invaluable, and we will address these issues promptly with our team to prevent similar occ... read more
Checkin system down, no towels, no cups.
Business response:
Dear Barry, We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a smooth check-in process and the availability of essential amenities like towels and cups. Your feedback is crucial, and we will address these issues promptly to ensure they do not recur. Please know that your comfort and satisfaction are our top priorities, and we are committed to providing a seamless experience for all our guests. We appreciate your understanding and patience and hope to have the oppo... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.