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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property looks run down, they over booked our rooms, people running in and out the rooms all night. The rooms inside are disgusting, sheets stained, who knows what on all the walls ceiling floor. Bathtub had mold. Dust everywhere. walked in to a puddle of water on the floor
Business response:
Dear Chelsea,Please accept our sincere apologies for the issues you experienced during your stay. We take great pride in our service, cleanliness, and maintenance, and we’re sorry that we fell short. Your feedback has been shared with our team to ensure improvements are made. We hope you’ll give us another chance to provide you with the excellent experience we’re known for. Thank you for your valuable feedback and for being our guest. We wish you all the best with your travels and look forward to the opportunity to serve you... read more
the top 10 mistakes to stay. The trip was horrible. the distance of my stay was 4 times the distance it showed. the photo that is advertised doesn't look like the same in person. when I arrived, I felt as if I had to sleep with a weapon on my night stand. I will never stay there again, and I will inform all of my friends and family to avoid this days end like the plague.
Business response:
Dear Steve, Thank you for sharing your experience. We regret that your stay did not meet your expectations and apologize for any concerns about safety and the accuracy of our property’s portrayal. Your feedback is important; we will review it to improve and ensure better representation. We are committed to providing a positive experience for all guests and hope you will reconsider staying with us.Sincerely,Hotel Management
Electric went out, dangerous for the kids. Said non-smoking, but the rooms stunk, and 2 rooms smelled smoke. Toilets, one wasn’t working and they flooded. Shower splashed water outside the bath.
Business response:
Dear Nzojibugami,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely, Hotel Management
Would like to note this is very sketchy location and NOT good for kids. People outside on street and corners of the hotel all the time. Although the hotel says no smoking - the smoke is in the walls. The first two nights I had dreams of suffocating with smoke it was so bad. The doors don’t shut completely so you hear everything from the streets all night long - every car horn every argument - literally everything. There were marks on the walls that looked like snot or dip spit - the kitchen area was not clean at all. They sa... read more
Business response:
Dear London,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and regret that we fell short of your expectations. Your concerns about location, cleanliness, and noise are important to us. We understand how frustrating it must have been to deal with these issues during your stay. Please know that we take your feedback seriously and will address these matters with our team to ensure improvements. We appreciate your comments and hope you might consider giving us another chan... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.