This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If i could give 0 stars i would I did not stay here. Hotels.com made $111 off of me. The place was gross abs smelled like bleach could not breathe. We stayed else where. Also NOT handicap friendly
Business response:
Dear Jessica, We apologize for the inconvenience you experienced and appreciate your feedback. Your satisfaction is important to us, and we regret falling short of meeting your expectations. We'll address your concerns with our team to ensure improvements are made. Furthermore, if your reservation was made through a third-party booking site, we recommend you reach out to them for further assistance. We hope to serve you better in the future.Sincerely,Hotel Management
Beds were very uncomfortable, room smelled musty was suppose to stay 2 nights ended up leaving after one
Business response:
Dear Arthur, We apologize for the discomfort you experienced during your stay and for the inconvenience of cutting your visit short. Your comfort is important to us, and we regret that the beds did not meet your expectations and that you encountered a musty smell in your room. Please accept our sincere apologies for any inconvenience caused. Your feedback is valuable, and we will address these issues to ensure improvements are made. We hope to welcome you back for a more comfortable and enjoyable stay in the future. Thank yo... read more
Even at $95, it’s not worth staying there. Dirty & dilapidated don’t cover all the issues.
Business response:
Dear David. We are truly sorry to hear about your disappointing experience. Your feedback is valuable, and we take it seriously. It is concerning to learn that the cleanliness and condition of the property did not meet your expectations. What you experience is not the standard we aim to maintain, and we regret any inconvenience caused. We understand your frustration we are actively addressing these issues to ensure improvements are made. We hope you will consider giving us another chance to provide you with a much-improved e... read more
It was dirty, broken bathroom door, cabinets were peeling. There was food crumbs on the bed and sheets and a roach was hanging out in the hvac panel. It appeared when my daughter went to turn on the heat and she cried for 2 hours wanting to sleep in the car.
Business response:
Dear Daniel, We are genuinely sorry for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we apologize for any discomfort or inconvenience caused. It is unacceptable that your room was not properly cleaned and maintained, and we are addressing these concerns with our housekeeping and maintenance teams to ensure such lapses do not recur. We deeply regret the distress experienced by your daughter due to the presence of a roach, and we understand the gravity of the situatio... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.