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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t fall for the good reviews on this property. We drove up from Nashville for a concert, checked in at 4:30pm, dropped our bags quickly at the room, and had to be at the concert at 5pm. Expedia stated there was free, hot breakfast. Was told by the man at the desk there would be muffins in the morning. Woke up early to find out there was only coffee provided. Signage states that it’s a non-smoking facility, yet our room rank of cigarettes so bad that I coughed the whole night. We arrived back from the concert at 1am to dis... read more
Business response:
Dear Melissa, hank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Disgusting There were flies everywhere.
Business response:
Dear Guest,Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid f... read more
We got to our room and it hadnt been cleaned.towels everywhere bed unmade.they were gonna give me sheets to clean room myself and she was busy checking people in.finally got another room at ten at night.
Business response:
Dear Richard, We apologize for the inconvenience you encountered upon arrival. Cleanliness is a top priority, and we regret that your room did not meet our standards. We understand your frustration and are addressing this with our housekeeping and front desk teams to prevent such occurrences in the future. Your patience and understanding are appreciated. We hope the resolution provided allowed you to enjoy the rest of your stay. Your feedback is invaluable as we continuously strive to improve our services. Thank you for brin... read more
Get what you pay for The non smoking room reeked of the cigarettes. There were spiders and ants and crumbs in the kitchen and the refrigerator leaked. The bed was uncomfortable and the mattress was stained underneath the cover. The edges of the room were dirty and there were cobwebs in the closet
Business response:
Dear Zachary, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the issues in your room, which were overlooked during your room preparations. We will address this with our housekeeping and maintenance team to ensure rooms are checked so everything is in order as we proceed. Smoking is never allowed on the hotel premises, and we thank you for bringing this to our attentio... read more
we didnt have hot water on one of the days and the ac would make a very loud scraping sound everytime it started. staff went around testing fire alarms around 10am which is whatever but failed to let guest know so for about an hour and a half the fire alarms would go off every 20-30 seconds. definitely would not recommend this place
Business response:
Dear Shiann, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
A complete dump! No shower curtain! Sticky damp carpet! Gum stuck to the rug and wall. Paid over $200 because the me was a festival in town and this place was as disgusting. They did nothing when I asked for a shower curtain. They seemed confused by my request for cups and toothpaste! This place should not be in business
Business response:
Dear John, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the lack of a shower curtain, carpet condition, and inadequate response from our staff. This is not the standard we strive to maintain. Your feedback is valuable, and we are taking immediate steps to share these concerns. We regret the inconvenience and discomfort caused and hope to provide a better experience in the future.Sincerely,Hotel Management
Constant slamming of doors all throughout the night. Dirty towels. Rude staff at check in.
Business response:
Dear Melissa, We appreciate you sharing your recent experience with us. Your constructive feedback is valuable to us, and we apologize for the inconvenience you encountered during your stay. Please accept our sincerest apologies for the disturbances caused by noise and any shortfall in cleanliness. These matters do not reflect the high standards we strive to uphold. We are committed to addressing these issues internally with our team to improve our services. We hope to have the opportunity to provide you with a more pleasant... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,287 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.