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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean air
Everything was Good
Is was great. But when I checked in it smelled like cigarettes. And thought it would smell like that in the room. Thankfully not. Other than that it was great.
We moved here from the Days Inn, and the extended stay was overbooked, and called us asking if we were okay with moving to their sister hotel La Quinta, and we said sure! The front desk staff were so kind and if we go back to Kentucky we will book there again
Business response:
Dear Andrea, Thank you for writing such a kind review about your time at Extended Stay America. We're so glad to know our team made your transition smooth and welcoming. It's wonderful that the staff left such a positive impression and turned an unexpected situation into a great experience. We're grateful for your understanding and hope your time in Kentucky was enjoyable. If your travels bring you back this way, we'd be happy to welcome you again. Sincerely, Hotel Management
We received a phone call a few hours before check-in informing us that the hotel was overbooked. They had planned to put us in another hotel in the other side of town which was not acceptable. Thankfully in the end they were able to find room for us.
Business response:
Dear Valerie, We’re truly sorry for the last-minute stress caused by the overbooking situation. We understand how frustrating this can be, especially when travel plans are already set. We’ll be reviewing what led to this situation to help prevent similar inconveniences in the future. We appreciate your patience and hope the rest of your stay was more comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Great stay! We had a great stay here, the staff was very friendly, never had any issues about anything during our stay. Rooms are bug free, pet yard was nice and big. Beds are comfy. Probably one of my favorite hotels in the lexington area. The hotel gives family oriented vibes!
Business response:
Dear derrick, Thank you for choosing Extended Stay America and for sharing your wonderful comments with fellow travelers. We're thrilled to hear you had such a positive experience and felt at home during your stay. It's great to know our team made a welcoming impression and that you enjoyed the comfort, cleanliness, and amenities. We're especially glad the atmosphere felt family-friendly. We truly appreciate your feedback and look forward to welcoming you back soon for another great visit in the Lexington area! Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,364 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.