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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Guest, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. Our comfortable accommodations and convenient location make us a great choice when visiting Lexington. It was our pleasure to host you, and we hope Extended Stay America will be your home away from home whenever your travels bring you to the area. Sincerely, Hotel Management
This was an older hotel, but it had been pretty well maintained and was clean. The staff was very friendly. For what we paid, it was a decent place to spend the night.
Business response:
Dear Guest, As a valued guest, we appreciate your feedback and are delighted to learn that you found our accommodations clean and well-kept, and also appreciated the friendly hospitality that you received from our team. We take great pride in delivering a restful and pleasant stay for all our guests. In addition, we want to thank you for your comments regarding the overall condition of a property. We will be sure to share them appropriately. We enjoyed having you as our guest and hope to welcome you back on your next visit t... read more
Not sure if lobby area is being redone, but was really shabby and should be updated. Room was fair, but again, needs improvements. Shower was dirty and entire place had a nasty smell.
Business response:
Dear Guest, We are very sorry to hear that your stay did not meet expectations, and we sincerely apologize for the discomfort and frustration caused. It is disappointing to learn that the condition of both the public areas and your room fell short of what you anticipated. Please know that guest comfort is our top priority, and your feedback helps guide us in improving both room maintenance and overall property presentation. We appreciate you taking the time to share your observations and hope you will consider giving us anot... read more
Clean air
Everything was Good
Is was great. But when I checked in it smelled like cigarettes. And thought it would smell like that in the room. Thankfully not. Other than that it was great.
We moved here from the Days Inn, and the extended stay was overbooked, and called us asking if we were okay with moving to their sister hotel La Quinta, and we said sure! The front desk staff were so kind and if we go back to Kentucky we will book there again
Business response:
Dear Andrea, Thank you for writing such a kind review about your time at Extended Stay America. We're so glad to know our team made your transition smooth and welcoming. It's wonderful that the staff left such a positive impression and turned an unexpected situation into a great experience. We're grateful for your understanding and hope your time in Kentucky was enjoyable. If your travels bring you back this way, we'd be happy to welcome you again. Sincerely, Hotel Management
We received a phone call a few hours before check-in informing us that the hotel was overbooked. They had planned to put us in another hotel in the other side of town which was not acceptable. Thankfully in the end they were able to find room for us.
Business response:
Dear Valerie, We’re truly sorry for the last-minute stress caused by the overbooking situation. We understand how frustrating this can be, especially when travel plans are already set. We’ll be reviewing what led to this situation to help prevent similar inconveniences in the future. We appreciate your patience and hope the rest of your stay was more comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.