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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled like completely cigarette smoke— though there were signs everywhere saying no smoking
Business response:
Elizabeth, thank you for sharing your review. We are sorry for the inconvenience you experienced due to the concern mentioned. We are a non-smoking hotel, but we do have violators of this rule on rare occasions. We appreciate you bringing this to our attention so we can address it right away. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
We were supposed to be in a non smoking room. Not only did the room smell so strong of smoke in the room and rooms in the hallway you can smell smoke coming from them. There were people screaming and fighting in the halls, rooms and parking lot all night. In the morning the ‘breakfast’ was filthy and there were empty cases of beer stacked right outside the main entrance to the hotel. We all feel sick from sleeping in the hotel. We were too afraid to say anything until after we left bc of the people there. Terrifying experien... read more
Business response:
Kari, thank you for being our guest and letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with the noise caused by unruly guests staying in our hotel. We have discussed your comments with our team, and we will be making changes to serve our guests better. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to help you better during you... read more
Drove 50 miles wanted a good night rest and the staff insured on an ID. Unbeknownst to me, I never replaced my renewed drivers license with the old one and they did not want to take that as my ID. It’s still me even when it’s expired. I almost slept in my car. The staff was non cooperative and Not the slight bit empathetic about my dilema. Will never go again.
Business response:
Carmine, thank you for your review. We are sorry for the issues you encountered at check-in and we were unable to accommodate you this time. We understand the frustration and truly hope you will offer us another opportunity to host you in the future. Sincerely, Hotel Management
This literally was the worst hotel I’ve ever been in. The sheets with dirty the TV clocked out with my wife went up to discuss it with the front desk attendant he literally told her not his problem we had to wait until the next day in had one free day this establishment needs new management to train better staff I Told my company that I was canceling every reservation we have for this property
Business response:
Christian, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Meanwhile, we will address your comments with our team regarding the service issues you encountered and take... read more
Deeply over priced for a room that had a broken security lock, unbelievably lumpy bed, and strong smell of cigarette smoke in our room.
Business response:
Sabrina, thank you for your feedback. We uphold all of the brand standards for quality and service. We are so sorry that our hotel fell short of your expectations, and we thank you again for bringing your concerns to our attention. Furthermore, please accept our apologies for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to... read more
The cable services were horrible, no premium channels as advertised. I spent 1 wk at the hotel with limited channels to watch. No one knocked on door to offer us fresh towels. The dryers left lint all over our clothes.
Business response:
Tanisha, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
You canceled my whole reservation and i had to pay out of pocket for a crappy hotel room.
Business response:
Leah, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
During my stay at the extended i was placed on the 1st floor where i believe they have a rehabilitation or some sort of shelter running . respectfully and understandable. But in the lobby on the first floor was ridiculous i barely even stayed in my room untill i went to sleep . i asked for a switch due to high volume it was unavailable this isn’t my first time staying here but i can say it was my first time being unsatisfied.
Business response:
Kolette, thank you for being our guest once again. We are so sorry for the inconvenience you experienced due to our ongoing remodel. It is never our intention to hamper a guest's stay, and we apologize for not meeting your expectations this time. We would love for you to experience our updated look and hope you will come back and see us again soon. Sincerely, Hotel Management
Not the greatest stay Hotel staff was very friendly. Elevator was old and very noisy. Floors had a very strong odor of cooked food throughout all the floors. Carpets dingy and dirty as well as stairwells.
Business response:
Steven, thank you for sharing your candid review. We apologize for the cleanliness and elevator noise issues you experienced during your visit. We have discussed your concerns with our housekeeping and maintenance team to ensure our future guests do not encounter the same. We hope you will allow us another opportunity to delight you whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.