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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon getting ready to check out I checked under the and saw something that looks like blood on the bed skirt. Had I seen this on the first night I would have left in a hurry, now I’m wondering what happened in the room I was in… scary!
Business response:
Dear Tara, thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is critical to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Homeless guy sleeping in lobby, and then eating the continental bfast. No water pressure. Soap left in shower.
Business response:
Dear brandon, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
The room was big OK but the smelling it was awful Really bad
Business response:
Dear Freddy, we want to thank you for commenting on how much you liked your room. However, we apologize for what was an unsatisfactory stay. We work hard to provide the best and cleanest environment for all our guests. The housekeeping department has addressed the issue, so future guests are not similarly impacted. We hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management
First room was outright dirty and smelled. Switched rooms and it was dated but clean. Then bugs on the floor. Strong smells in the halls. Would not recommend or stay again
Business response:
Dear Melanie, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.