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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have no ice machines for people that are staying there they have refrigerators in the room with two ice trays that smell like cleaning fluid. Very small TVs no channels ACS could be a lot better
Business response:
Dear Raymond, Thank you for the review. Our maintenance team takes great pride in ensuring everything works correctly in each suite; therefore, we apologize for the issues you experienced. We have shared your review appropriately so we can look into this further. Once again, we regret the inconvenience and look forward to having you back with us for a seamless stay.Sincerely,Hotel Management
Don’t Stay Here! It was a non-smoking hotel and our room was imbedded with smoke. The kitchen had no utensils or plates. The place was super dirty. Because we were staying for a funeral that was the next day we had no choice but to stay. We had four rooms an all rooms where the same.
Business response:
Dear Guest, Thank you for reviewing your stay with us. Please accept our apologies for failing to meet your expectations. What you have encountered is unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our housekeeping team to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. Also, we regret that you were not informed of our dishware policy. We keep our kitch... read more
Olía mal los pasillos y las habitaciones
Business response:
Dear Wilmer, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
No frills hotel, no maid service
Business response:
Dear Clyde, Thank you for your recent review of your stay. We apologize for your disappointment while you were here with the cleanliness service. It is unpleasant that you were unaware of our hotel's housekeeping policy. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will coac... read more
Stay somewhere else The place was absolutely disgusting. The stench in the hallways was so bad that we immediately went back to the front desk and told them we could not stay there. He told us our account would be credited but the full amount that was charged was not credited. I would expect a full refund since we immediately left the premises.
Business response:
Dear Joseph, thank you for sharing your valuable feedback. Everything we do aims to provide our guests with an excellent hotel experience. Please allow us to review the situation to see what went wrong. Meanwhile, please feel free to reach out to us at the front desk for any further assistance. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel ... read more
This is a motel worst stay I every had seats ripped guest playing loud music at 3am cat crying all night and the price was high
Business response:
Dear Cassie, Thank you for staying at our hotel and sharing your review. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are truly sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Awful Where do I start? The hallways and rooms are dingy, dark and uninviting. What is the point of having a kitchenette if you have to go to the front desk for utensils and cookware? And really? Their idea of a free breakfast is granola bars and coffee/tea? The danish and muffins looked like they came from 7-11. My husband tried the coffee and it was awful. And it wasn't even a cheap stay - over 200.00 per night for 2 of the nights we were there, and we had 2 rooms. Would never go back.
Business response:
Dear Raymond, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.