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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is a odd smell in the room. And the room doesn’t provide shampoo and shower gel. The hallways are dirty.
Business response:
Dear Ying, We apologize for the issues you encountered during your stay. Your feedback about the odd smell and cleanliness of the hallways is concerning and not reflective of our standards. We will promptly address these matters with our housekeeping team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience caused. Regarding bath amenities and toiletries, while guests typically bring their own, we do strive to accommodate these basic needs and they can be requested at the front desk. W... read more
Very worn The hotel was a dump. $100 refundable fee for damages upfront in addition to room charges. Elevator not working. No coffee pots in any of the rooms. No shampoo in the room but you could request it at the desk. When I went to the desk there was nobody there. Dust bunnies in the corners the room was actually dirty. And my bed was on a slant. I do not recommend this hotel to anyone.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the upfront fee, maintenance, and cleanliness issues. Rest assured, we will address these concerns with our team for improvement. We also apologize for the absence of staff at the front desk when you needed assistance. Your feedback is invaluable, and we are committed to enhancing our services. We hope to have the opportunity to restore your faith in our hotel in the future.Sincerely,Hotel Management
Like: Great Customer service. Dislike: Poor property maintenance, Suite room 138 has a cabinet falling apart, door under the sink is broken.
Business response:
Dear Elizabeth, Thank you for your feedback. We are pleased to read you received great service during your stay. However, we apologize for the maintenance issues you encountered in your suite. Your comments regarding the cabinet and broken door under the sink are concerning, and we will share these appropriately with our maintenance team. We appreciate your input, as it helps us improve our facilities for future guests. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Managem... read more
Nasty
Business response:
Dear Muhamet, Thank you for taking the time to write a review. We regret that your experience fell short of expectations. Guest satisfaction is our priority, and we value your feedback. We strive to provide a clean and comfortable environment for all our guests and hope to have the opportunity to exceed your expectations in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Sube un momento de homofobia con la recepcionista aparte el ascensor no funcionaba
Business response:
Dear Miguel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Tuve un caso de transfobia y homofobia con la recepcionista que me puso todo difícil para hospedarme tanto así que me cobraron 200$ extras de depósito sino no me podía hospedar en el hotel Y ya no podía cancelar la reserva porque perdería mi dinero entonces estoy muy molesto con el personal y quiero que me devuelvan mi depósito ahora mismo pondré medidas sobre el personal si no me hacen el reembolso tendré que demandar a la compañía
Business response:
Dear Miguel, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Don’t walk . . . RUN to Another Hotel I arrived earlier than expected for a 1 night business stay. I was charged an early arrival fee and gave me a room on the third floor. I was then told that the elevator doesn’t work. The room was dirty and old/rough condition. My view was of the parking lot where people opened their car doors, blasted their radios and drank. I needed to print something but they don’t have a computer or printer. Will never stay at an Extended Stay Hotel again.
Business response:
Dear Andrew, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Terrible It appears that the hotel houses homeless people. The paying guests appeared to be mostly minorities and it was VERY evident management did not care that much. Garbage strewn through the hall, no one attending the front desk and undisclosed deposit fee of $100 surprised at check-in . Old pilliws and mattress, insects in the bathroom and dirty bathroom floor
Business response:
Dear Jennine, Thank you for choosing to stay with us. We deeply regret that your experience fell short of expectations. Providing a comfortable and inclusive environment for every guest is fundamental to our values. Your feedback is invaluable, and we are committed to promptly addressing the issues you raised. Cleanliness and guest satisfaction are our utmost priorities, and we are actively working with our housekeeping team to ensure significant improvements. Regarding the deposit fee, we understand your concerns and strive... read more
Said they had no rooms, but there was a room that someone else would not take, because it smelled like smoke. I needed a room, so I took it.
Business response:
Dear PAUL, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your stay. Our commitment to providing exceptional service includes ensuring all rooms meet our high standards of cleanliness and comfort. We appreciate your feedback and will address the issue promptly to ensure it does not recur. We hope to have the opportunity to welcome you back and provide you with a superior experience in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.