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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was very disty, it was smelling cigar inside, the carpet on hallway was nasty, and the room had a smell of mold. We left imediatlly
Business response:
Dear Gheorghe, We understand your predicament and hope you will accept our most sincere apologies for failing to meet the high standards you should always expect from us. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to our guests. Therefore, we are sorry for the oversights in preparing our suite. Although this does not change what transpired, we are working to address the problems you described and to ensure such matters do not affect future guests. We are whol... read more
Disappointed in this property Pretty basic accommodations - not nearly as nice as what appears in the pictures or represented by the price. Most of the guests seemed rather low class. The bed was not all that comfortable either and the free breakfast was a continental one consisting of packaged muffins and granola bars. Not exactly what I would call a satisfactory start to the day. This hotel was overpriced in my opinion and we would not stay here again.
Business response:
Dear Guest, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We are also sorry that you were not completely satisfied with our beds. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
It sucked. Talks about extended stay. No pots, pans, plates, glases, silverware, sponge or even dish soap.
Business response:
Dear David, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We also provide a complimentary hairdryer and certain toiletries. We have shared your ... read more
Nothing
Business response:
Dear Rachel, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
There was nothing that was unique about the property. Upon going to my room the hallway had a horrible smell like a dirty rug/fish smell. I brought it to the attention of the attendant of which she offered to spray the hallway. As the trash room was across from my room I surmise the smell from it was emulating down the hall. The room itself had a bathtub that appeared dirty however I feel the tub needed to be renewed as it seemed like the enamel was peeling off of it. The hotel overall was full of transient people whom appea... read more
Business response:
Dear Denise, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again... read more
Is section 8 also staying at this property because it sure looked and felt that way. You should make that known to the public so they can make an informed decision about booking with you
Business response:
Dear Tina, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.