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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room was outright dirty and smelled. Switched rooms and it was dated but clean. Then bugs on the floor. Strong smells in the halls. Would not recommend or stay again
Business response:
Dear Melanie, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
This is the dirtiest hotel I have ever stayed in. There was mold, dirt, mildew smell. The blanket on the bed was stained, the floors were sticky. The show were head was leaking and shooting water against the walls. There were some scantily dressed women periodically in the parking lot, going in and out of the hotel. I saw one rifling through a bag and she dropped multiple mini mouthwashes on the ground. I would stay far away from here. I would venture to guess this place isn’t safe weather.
Business response:
Dear Kerri, thank you for your feedback. On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. In the future, please know our front desk is always available to make the most of your visit. Thank you once more, and we hope to see you again. Sincerely, Hotel Man... read more
I had stayed at this proprerty 2x before with some hesitation because the hallways held an odor and something seemed off. When I returned this time there was a man rambling on in the hallway and to me being a bit aggressive. When I got in the elevator he was talking about hurting someone and it was very scary. It was not until later that I found out that social services uses this location to house transient people from time to time. something had seemed off to me because I saw men in and out that didn't seem right and it was... read more
Business response:
Dear Clara, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Unhappy experience After arriving, our room assignments had to be changed as we'd booked 2 rooms; they weren't near each other. We requested extra, blankets and towels (we had 5 people). There were no extra blankets, only the covers on the beds; we were told we could not have any extra blankets or pillows. We were given 1 extra towel. We also requested additional toilet paper ( I am diabetic amd have MS and urinate frquently- therefore I use up toilet paper more quickly). We were given 1 extra roll for a stay spanning from T... read more
Business response:
Dear Colleen, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hop... read more
Nothing unique. Bed was hard as a rock.
Business response:
Leslie, thank you for staying with us. We regret the unpleasant stay and that we did not meet your expectations. We are also disappointed to learn you found our bed uncomfortable and for any inconvenience this caused. For future visits, please know our front desk is available and happy to make you as comfortable as possible. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.