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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It sucked. Talks about extended stay. No pots, pans, plates, glases, silverware, sponge or even dish soap.
Business response:
Dear David, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We also provide a complimentary hairdryer and certain toiletries. We have shared your ... read more
Nothing
Business response:
Dear Rachel, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
There was nothing that was unique about the property. Upon going to my room the hallway had a horrible smell like a dirty rug/fish smell. I brought it to the attention of the attendant of which she offered to spray the hallway. As the trash room was across from my room I surmise the smell from it was emulating down the hall. The room itself had a bathtub that appeared dirty however I feel the tub needed to be renewed as it seemed like the enamel was peeling off of it. The hotel overall was full of transient people whom appea... read more
Business response:
Dear Denise, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again... read more
Is section 8 also staying at this property because it sure looked and felt that way. You should make that known to the public so they can make an informed decision about booking with you
Business response:
Dear Tina, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Managem... read more
The front desk and employees were not helpful at all.
Business response:
Dear BRIAN, Thank you for taking the time to review our hotel. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. Therefore, we sincerely apologize if this was not your experience. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We hope you will revisit the next time your travels bring you our way.Sincerely,Hotel Management
I didn't like that charged $100 for incidentals when there was nothing to buy. I was very disappointed in the breakfast choice, only coffee, muffin & bars
Business response:
Dear SUE, We appreciate your feedback. We apologize for any inconvenience caused by our deposit policy and the limited grab-and-go breakfast options. Your comments have been shared with the relevant departments as we continually strive to improve our guests' experience. Thank you for helping us enhance our services. We hope you will allow us another opportunity to host you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.