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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay there!!! The kitchen was ok , except for mold on the refrigerator. Bathroom was nice the carpeting in the room was stained and was Missing at the entrance to the rest of the room . The room smelled of mildew we had to get a candle to rid the smell. This place needs to be inspected by the Company That owns it . I would NEVER recommend This place to ANYONE !!!
Business response:
Francis, thank you for taking the time to evaluate your stay. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Smelled terribly of cigarette smoke!
Business response:
Nancy, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns you outlined. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit Sincerely, Hotel Management
This property is of multi use. Shelter aswell as a hotel rental. Not suitable for traveler rental. Will be highly disappointed to be in the mix with homeless shelter residents. If you are aa travelerr. Not being discriminatory. But i was not expecting what i experience.
Business response:
Adriano, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Hallways and stairwells reeked of smoke. Seedy people hung out by the side doors and a frantic drug addict stormed into the lobby at 7:00 AM. The fire alarm was triggered (probably by someone smoking) at 8:30 PM. We went outside, no staff members to inform everyone what was going on. Everyone stayed outside for 20 minutes until alarm was turned off. "Breakfast" as stated on Expedia was non-existent. Just coffee, plain granola bars and plastic wrapped buns and muffins. That is not breakfast. Expedia needs to remove "free brea... read more
Business response:
Wayne, thank you for bringing these matters to our attention. We take these comments very seriously. You have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
My room smelled like completely cigarette smoke— though there were signs everywhere saying no smoking
Business response:
Elizabeth, thank you for sharing your review. We are sorry for the inconvenience you experienced due to the concern mentioned. We are a non-smoking hotel, but we do have violators of this rule on rare occasions. We appreciate you bringing this to our attention so we can address it right away. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
We were supposed to be in a non smoking room. Not only did the room smell so strong of smoke in the room and rooms in the hallway you can smell smoke coming from them. There were people screaming and fighting in the halls, rooms and parking lot all night. In the morning the ‘breakfast’ was filthy and there were empty cases of beer stacked right outside the main entrance to the hotel. We all feel sick from sleeping in the hotel. We were too afraid to say anything until after we left bc of the people there. Terrifying experien... read more
Business response:
Kari, thank you for being our guest and letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with the noise caused by unruly guests staying in our hotel. We have discussed your comments with our team, and we will be making changes to serve our guests better. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to help you better during you... read more
Drove 50 miles wanted a good night rest and the staff insured on an ID. Unbeknownst to me, I never replaced my renewed drivers license with the old one and they did not want to take that as my ID. It’s still me even when it’s expired. I almost slept in my car. The staff was non cooperative and Not the slight bit empathetic about my dilema. Will never go again.
Business response:
Carmine, thank you for your review. We are sorry for the issues you encountered at check-in and we were unable to accommodate you this time. We understand the frustration and truly hope you will offer us another opportunity to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.