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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a dog in the room next to us with uncontrollable barking for our two night stay. When we talked to the front desk she said she knew nothing about it. Definitely made our stay unenjoyable.
Business response:
Dear Richard, Thank you for sharing your feedback. We apologize for the disturbance caused by the noise during your stay. Ensuring a comfortable environment for all guests is vital to us. We regret any inconvenience you experienced and will address this with our team to prevent similar occurrences. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to welcome you back for a more enjoyable experience. Sincerely,Hotel Management
People live in this hotel. So it’s kind of a welfare hotel. The breakfast isn’t really a breakfast. Just a muffin in a plastic bag. The room was kind of cheap and cold
Business response:
Dear Philip, Thank you for taking the time to share your valuable feedback with us. As an extended-stay hotel, we always strive to ensure a seamless and enjoyable experience for each and every guest, regardless of the length of their stay. However, we are sorry to learn that your expectations were not met during your recent visit. It is also disappointing to hear that our complimentary grab-and-go breakfast was not to your liking. Please rest assured that your satisfaction is of utmost importance to us, and we will address y... read more
No house keeping / Obligation to bring/exchange towels directly at the lobby. NO Toilets Paper Incredible
Business response:
Dear Martine, Thank you for staying at our hotel and sharing your concerns. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about the housekeeping and towel exchange process is disheartening, and we genuinely regret any frustration caused. Our team will address these issues to ensure a more seamless experience for our guests. Your comfort is our top priority, and we appreciate your patience. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,... read more
run down
Business response:
Dear edward, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
Unhappy customer Horrible experience with mellenia or whoever the girl on night shift was. Room was not up to par nor what i expected. It wasnt what i saw in the picture and what i booked the room for. I saw a carpeted room with stove and oven. Stove was available but no oven. Brought tons of food with hopes to stay for the week. Fridge not getting cold only thing that works is the freezer. It was an old fridge and Outside of it was very dirty. From a scale of 1 thru 10 i would give this hotel a 4. It's a bit run down. There... read more
Business response:
Dear Patricia, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance and cleanliness issues in your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspect... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.