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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was sticky. The entire floor. There was a fly tape hanging from the ceiling.
Business response:
Dear Sasha, Thank you for sharing your feedback. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken on priority. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management
Foul odors in many of the main floor rooms. Elevator didn’t work, housekeepers we’re afraid to use it with their carts. Was ALWAYS lacking food or drink for continental breakfast area, EARLY in the morning . Didn’t enjoy my stay couldn’t wait to leave
Business response:
Dear Marica, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We apologize your experience did not meet your expectations. Our team works hard to maintain a seamless experience and ensure everything is adequately stocked, but your input is valuable as we strive to enhance our services. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. ... read more
Si no haces el check in a la hora que ellos fijan, te quedas sin habitación! Qué tan ridículo puede llegar a ser eso... 👎👎
Business response:
Dear Valentina, Thank you for choosing our hotel and reviewing your stay. We sincerely apologize for any inconvenience you experienced with our check-in process. We understand that it can be frustrating, and we are reviewing your situation to enhance our guest satisfaction moving forward. We're continuously working to improve our procedures, and your feedback is invaluable in this process. We hope you will consider giving us another opportunity to welcome you back and demonstrate our commitment to delivering seamless hospita... read more
The staff were very nice & helpful, but the room had nothing in it. The woman at the front desk put in a shower curtain, gave us a toaster, plates, forks & sliverware for our room. No tissues, no breakfast to speak of, only regular coffee -no decalf. But the big issue was the room had gnats & flies. It was extremely dates. only 2 stars at the most.
Business response:
Dear Lori, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our breakfast offering, and we will look into this internal... read more
There were flies in the hotel room. The shower had no curtain. The elevator didn't work. There was a dumpster at the end of the hallway. And it smelled like curry. For the amount of money we paid to stay there I was very disappointed with the cleanliness of the hotel and room.
Business response:
Dear Leah, Please accept our apologies for the condition of your suite and any oversight on our part. Our housekeeping and maintenance team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Manag... read more
The room smell like cigarettes and the bedsheet was dirty. The worst experience!
Business response:
Dear Peijin, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand the significance of having a clean and smoke-free room. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,... read more
Ooooooboy Seems like a very low budget motel . Nothing real updated like a tiny television. Smells like marijuana in the entrance way. Service was ok after 5 minutes standing in front of desk waiting for someone to show up. Over all not so good, I stayed there because it was close to a business meeting I was having the next morning. That’s about it
Business response:
Dear Robert, Thank you for taking the time to review your stay with us. We are genuinely sorry for not providing the exceptional stay you deserve. We want to assure you that we take this matter seriously and will implement appropriate measures to prevent similar instances. Thank you for taking the time to provide us with your feedback. We greatly appreciate it as it helps us to identify areas where we can improve our services.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.