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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff unfriendly like you were bothering them, room dark, dirty & smelled. Complained & was told no other rooms available. Needs to be updated extremely out dated. Grab & go breakfast not available at 7am was empty & not refilled another person was complaining & was ignored. People walking dogs through the lobby would never ever recommend this place to stay at.
Business response:
Dear Johanna, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Manageme... read more
The property was in fair condition. The overall impression was that I felt unsafe without my husband with me. The room was presented as having a queen-sized bed, it was DEFINITELY NOT, it was full-size at best. The room had absolutely nothing besides towels and 2 bars of soap. We had to go down to the lobby to ask for a cup. I turned the light on in the bathroom and the plastic covering over the light bulbs fell and hit me. We could clearly see that it had been taped in place. Overall, it was a terrible experience and it is ... read more
Business response:
Dear Jane, Thank you for choosing our hotel for your recent stay. We always want to make every effort to provide a flawless stay; therefore, we sincerely apologize for not meeting your expectations. We appreciate you sharing these details so we can look into this and make the necessary improvements. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
This hotel is one of the dirtiest hotels I have ever stayed in, noisy and not safe
Business response:
Dear Denis, Thank you for staying with us and sharing your review. We sincerely apologize for the shortcomings you experienced during your stay with us, particularly regarding the cleanliness, comfort, and maintenance of our suites, in addition to ensuring a safe environment. Your feedback is greatly appreciated, and we will utilize it to enhance the quality of our services. Thank you for bringing these concerns to our attention, as we remain fully committed to meeting and exceeding the expectations of our valued guests. We ... read more
Needs improvement
Business response:
Dear GRANT, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Please accept our apologies, as we never meant to disappoint our guests. Your comments will help us as we continually improve our guest's experience. We appreciate you being our guest and hope you give us another chance to provide you with the outstanding experience you deserve. Sincerely,Hotel Management
The property was very disty, it was smelling cigar inside, the carpet on hallway was nasty, and the room had a smell of mold. We left imediatlly
Business response:
Dear Gheorghe, We understand your predicament and hope you will accept our most sincere apologies for failing to meet the high standards you should always expect from us. We are responsible for ensuring our suites are cleaned, well-maintained, and inspected before allocating them to our guests. Therefore, we are sorry for the oversights in preparing our suite. Although this does not change what transpired, we are working to address the problems you described and to ensure such matters do not affect future guests. We are whol... read more
Disappointed in this property Pretty basic accommodations - not nearly as nice as what appears in the pictures or represented by the price. Most of the guests seemed rather low class. The bed was not all that comfortable either and the free breakfast was a continental one consisting of packaged muffins and granola bars. Not exactly what I would call a satisfactory start to the day. This hotel was overpriced in my opinion and we would not stay here again.
Business response:
Dear Guest, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We are also sorry that you were not completely satisfied with our beds. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.