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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away from this property. Very poorly maintained
Business response:
Dear Rishabh, Thank you for selecting us. We aim to make your stay as comfortable as possible and assist you with whatever you need. However, we apologize for the disappointment in the room and for not meeting your expectations, and we have informed the appropriate people to make future improvements. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management
The room was filthy, the carpet was dusty, the bed covers was so dirty and have blood marks everywhere.
Business response:
Dear Viliadert, Thank you for your feedback and for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Managem... read more
The room smelled bad.
Business response:
Dear Latoya, We apologize for the unpleasant odor you encountered during your stay. Our team works diligently to maintain a fresh and comfortable environment in all our rooms. Your feedback is important, and we will address this issue promptly to ensure it does not recur. Please don't hesitate to reach out to our staff during your stay so we can assist in resolving any concerns you may have. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. Thank you for bringing thi... read more
You definitely get what you pay for here. The water would not get hot or even warm for a shower. The key kept losing the ability to open the room. The phone in my room did not work and the beds were hard as a rock. Will not stay here again.
Business response:
Dear Maria, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect ... read more
Place looked like a shelter. There was a dog on every level a they smoked cigs in the lobby. I felt so offended that I actually had to pay for a room. In this day and age stay away from hotels under $120
Business response:
Dear Dondré, We genuinely regret the less-than-pleasant experience you had during your stay. Your concerns about the presence of pets and the discomfort caused by the smoke of some inconsiderate guests are genuinely disheartening. We want to assure you that your input is invaluable, and we will review your feedback with our team to work towards providing a more pleasant environment for all our guests. Please accept our heartfelt apologies for any disappointment caused. Your comments guide our improvement efforts, and we are ... read more
Bathroom was flooded with water and there was roaches i did not stay the night that i paid for..requesting a full refund
Business response:
Dear Kareem, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.