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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else The place was absolutely disgusting. The stench in the hallways was so bad that we immediately went back to the front desk and told them we could not stay there. He told us our account would be credited but the full amount that was charged was not credited. I would expect a full refund since we immediately left the premises.
Business response:
Dear Joseph, thank you for sharing your valuable feedback. Everything we do aims to provide our guests with an excellent hotel experience. Please allow us to review the situation to see what went wrong. Meanwhile, please feel free to reach out to us at the front desk for any further assistance. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel ... read more
This is a motel worst stay I every had seats ripped guest playing loud music at 3am cat crying all night and the price was high
Business response:
Dear Cassie, Thank you for staying at our hotel and sharing your review. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are truly sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Awful Where do I start? The hallways and rooms are dingy, dark and uninviting. What is the point of having a kitchenette if you have to go to the front desk for utensils and cookware? And really? Their idea of a free breakfast is granola bars and coffee/tea? The danish and muffins looked like they came from 7-11. My husband tried the coffee and it was awful. And it wasn't even a cheap stay - over 200.00 per night for 2 of the nights we were there, and we had 2 rooms. Would never go back.
Business response:
Dear Raymond, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Upon getting ready to check out I checked under the and saw something that looks like blood on the bed skirt. Had I seen this on the first night I would have left in a hurry, now I’m wondering what happened in the room I was in… scary!
Business response:
Dear Tara, thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is critical to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Homeless guy sleeping in lobby, and then eating the continental bfast. No water pressure. Soap left in shower.
Business response:
Dear brandon, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
The room was big OK but the smelling it was awful Really bad
Business response:
Dear Freddy, we want to thank you for commenting on how much you liked your room. However, we apologize for what was an unsatisfactory stay. We work hard to provide the best and cleanest environment for all our guests. The housekeeping department has addressed the issue, so future guests are not similarly impacted. We hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.