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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Is section 8 also staying at this property because it sure looked and felt that way. You should make that known to the public so they can make an informed decision about booking with you
Business response:
Dear Tina, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Managem... read more
The front desk and employees were not helpful at all.
Business response:
Dear BRIAN, Thank you for taking the time to review our hotel. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. Therefore, we sincerely apologize if this was not your experience. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We hope you will revisit the next time your travels bring you our way.Sincerely,Hotel Management
I didn't like that charged $100 for incidentals when there was nothing to buy. I was very disappointed in the breakfast choice, only coffee, muffin & bars
Business response:
Dear SUE, We appreciate your feedback. We apologize for any inconvenience caused by our deposit policy and the limited grab-and-go breakfast options. Your comments have been shared with the relevant departments as we continually strive to improve our guests' experience. Thank you for helping us enhance our services. We hope you will allow us another opportunity to host you.Sincerely,Hotel Management
They have no ice machines for people that are staying there they have refrigerators in the room with two ice trays that smell like cleaning fluid. Very small TVs no channels ACS could be a lot better
Business response:
Dear Raymond, Thank you for the review. Our maintenance team takes great pride in ensuring everything works correctly in each suite; therefore, we apologize for the issues you experienced. We have shared your review appropriately so we can look into this further. Once again, we regret the inconvenience and look forward to having you back with us for a seamless stay.Sincerely,Hotel Management
Don’t Stay Here! It was a non-smoking hotel and our room was imbedded with smoke. The kitchen had no utensils or plates. The place was super dirty. Because we were staying for a funeral that was the next day we had no choice but to stay. We had four rooms an all rooms where the same.
Business response:
Dear Guest, Thank you for reviewing your stay with us. Please accept our apologies for failing to meet your expectations. What you have encountered is unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our housekeeping team to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. Also, we regret that you were not informed of our dishware policy. We keep our kitch... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.