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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They put in the description "queen beds" but those beds are really twin Xl.
Business response:
Ruth, thank you for your review. We are sorry for not meeting all of your expectations and regret any inconvenience caused. This is not the kind of impression that we want our guests to have. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
It was safe and staff was efficient. What I didn't like was to not have a coffee maker in the bedroom as I like to bring my own coffee to brew. They offer coffee downstairs in the morning but it was not good.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
My room smelled like marajuana and the bathroom was disgusting. The beds were also super uncomfortable. Very displeased.
Business response:
Chris, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Isolated and dark
Business response:
Janet, thank you for your review. We are sorry for the disappointing stay you had and regret your disappointment with our location. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
Not very pleased The hotel was not very clean. The countertops in the kitchen were sticky, the room had a funky smell and the overall experience was not good for my family and I when we stayed. We were going to stay two days, but left this hotel after one day.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
I liked the property was like a mini studio apartment stove top, sink, fridge, etc…. But we had to switch from bottom floor to top after seeing a mice in our room.
Business response:
Deana, thank you for selecting to stay with us. We truly regret the inconvenience you had in your initial suite that impacted your overall experience. We follow the most rigorous measures in the upkeep of our accommodations and hotel, so we are concerned to read your comments. That said, we will address this with our pest control team to guarantee procedures are being followed to prevent any future issues. We hope you will consider a return visit the next time you are in our area. Sincerely, Hotel Management
It is actually UNBELIEVABLE the amount they changed for this disgusting run down hotel. We could not sleep there, we left.
Business response:
John, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.