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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run! Needed to leave after an hour. Starting to get sick from something in the room, mold or cleaning products. King suite has double bed not king. Police were in the parking lot. It was a total disaster. Only thing positive was they agreed to refund my money.
Business response:
Karen, thank you for your review. We are sorry for the disappointing stay you had with us and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room smelled awful, the bed was uncomfortable, pillows felt like sleeping on sheet of paper, the hotel was run down, there was the odor of marijuana in the hallways, my rental car was keyed on the last day of my stay there.
Business response:
We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are grateful for the feedback regarding the overall condition of our rooms, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Sincerely, Hotel Management
No sevice
Business response:
We appreciate you choosing us and leaving your comments. Please accept our apologies for and the frustration you experienced. We have spoken with the appropriate individuals and taken steps to ensure this will not be repeated. Thank you for your patience in this matter. We hope that you will revisit the next time your travels bring you our way. Sincerely, Hotel Management
Never again will I stay here
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Run don’t walk away run run run It was hideous disgusting and plain embarrassing the audacity to charge me $389 a night for that roach infested facility and have the nerve to put that type of price tag on it I will never stay at another facility with that name or in that organization it is straight garbage garbage garbage garbage
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
I put in for a king bed I ended up with 2 double like I was in camp
Business response:
Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Place is a dump. Rooms are very dated. 2nd and 3rd floor and elevator smelled like pot. Dogs barking while we were trying to sleep. Way too expensive for what we got.
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and are sorry for the smoke smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret the disturbance caused due to the dog barking. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disgusting place. Reaked of marijuana to vomit. Asked for a room change. The second room reaked. Old. Threadbare. Dirty. Absolutely uninhabitable. Shameful. We had are lovely cavalier dog, and we tried so hard to remove ourself. But we were stuck, as no one would take her. Do not stay here. Beware!
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Do not stay here Prostitution drugs people not allowing you to get into the buikding. People apitting all over.
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.