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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You canceled my whole reservation and i had to pay out of pocket for a crappy hotel room.
Business response:
Leah, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
During my stay at the extended i was placed on the 1st floor where i believe they have a rehabilitation or some sort of shelter running . respectfully and understandable. But in the lobby on the first floor was ridiculous i barely even stayed in my room untill i went to sleep . i asked for a switch due to high volume it was unavailable this isn’t my first time staying here but i can say it was my first time being unsatisfied.
Business response:
Kolette, thank you for being our guest once again. We are so sorry for the inconvenience you experienced due to our ongoing remodel. It is never our intention to hamper a guest's stay, and we apologize for not meeting your expectations this time. We would love for you to experience our updated look and hope you will come back and see us again soon. Sincerely, Hotel Management
Not the greatest stay Hotel staff was very friendly. Elevator was old and very noisy. Floors had a very strong odor of cooked food throughout all the floors. Carpets dingy and dirty as well as stairwells.
Business response:
Steven, thank you for sharing your candid review. We apologize for the cleanliness and elevator noise issues you experienced during your visit. We have discussed your concerns with our housekeeping and maintenance team to ensure our future guests do not encounter the same. We hope you will allow us another opportunity to delight you whenever your travels bring you back to this area. Sincerely, Hotel Management
They put in the description "queen beds" but those beds are really twin Xl.
Business response:
Ruth, thank you for your review. We are sorry for not meeting all of your expectations and regret any inconvenience caused. This is not the kind of impression that we want our guests to have. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
It was safe and staff was efficient. What I didn't like was to not have a coffee maker in the bedroom as I like to bring my own coffee to brew. They offer coffee downstairs in the morning but it was not good.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
My room smelled like marajuana and the bathroom was disgusting. The beds were also super uncomfortable. Very displeased.
Business response:
Chris, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Isolated and dark
Business response:
Janet, thank you for your review. We are sorry for the disappointing stay you had and regret your disappointment with our location. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.