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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is supposed to be non-smoking. All you can smell when the AC/Heat or the bathroom fan are on is stale smoke. The surfaces (excluding door handles) are sticky. I wonder if the curtains have even been washed. Visible "debris" on the curtains. I've stayed here many times for the convenience, but this was the last time.
We called they day before and the day of to confirm our 3pm check in time, when we arrived we were told the room would not be ready until 4pm. We had our luggage with us and wanted to settle in so we accepted a Queen bed room instead of the king we had booked. The room when we walked in was disgusting. There was an odor, stains, and after sleeping in the bed we woke up with bug bites all over us. Not to mention we saw housekeeping mixing dirty sheets with cooking ware.
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize we were not available to provide you with a room in an acceptable time frame. We also apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our pest control provider regarding the concerns you had and make sure we prevent such reoccurrences. We promise your next stay with us... read more
Unsafe and dingy The exterior and lobby of this hotel were updated and nice. The halls and rooms were very outdated. Dark and dingy. It was fine for a one night stay, however I did not feel safe at this hotel. There were crowds of routy people outside, a fight in the lobby, and at one point the police came to diffuse a situation. In the morning people lingered near the front in a very off putting way. I would spend more for a more secure feeling.
Business response:
Thank you for being so specific in your evaluation of our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
The linens were very poor quality. The front desk was not particularly friendly.
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
So it looks like there are permanent residents here, incredibly potent curry smell in hallway, add that to the stench of weed and boy it hits you bad, almost threw up first time I opened the door to leave the room. I will not be staying here again
Business response:
Thank you for staying at our hotel. We work hard to provide a refreshing environment; therefore, we regret the inconvenience you had while staying here. We will utilize your comments for the smokey experience to enforce our no-smoking policy more effectively. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Hotel room smelled really bad beds are uncomfortable rooms are old and outdated it just didn’t feel very clean
Business response:
Thank you for being a guest at our hotel. We sincerely apologize you were not happy with the overall condition of your suite. We will share your comments about the housekeeping issues with our associates to take corrective measures. We also regret you were unable to sleep in your bed. We hope you will allow us an opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.