This profile has been claimed by the business owner or representative.
Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The non smoking room smelled of fresh cigarette smoke, there was garbage in the pail when we arrived to the room and tissue box was empty. It seemed like the room had not really been cleaned prior to our arrival.
Business response:
Thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
We got there and they had switched our room and when they assigned us a room Someone was staying there horrible experience
Business response:
Thank you for your review. We apologize for the issues you had in regard to your room assignment. Youed feedback has been discussed with our front desk team to ensure this is not repeated. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Will not be returning... The first issue i had was thatvthe room smelled like smoke. There was one towel in a room for four(4) people. Then there were a group of people in the room next door 345 playing music loudly, smoking weed, arguing and making noise in the hallway after midnight. I was unable to sleep for hours. Not a relaxing experience at all.
Business response:
Ramona, thank you for reviewing your time with us. We are sorry for the concerns that kept your stay from being perfect and the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope you will reconsider staying with us again and allow us the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Elevator was broken, place stinks of pot and cigs smoke, loud music being played at all hours, stairwells have piss and cig butts all over, my smoke detector was chirping for 24 hours and no one came to look at it after several calls and visits to the front desk. The place is sticky and just unclean.
Business response:
Patricia, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Thank You for the feedback
Business response:
Thank You for your feedback
U guys need parking for public n no charge u has my money in witch I have not get it back yet your service is so poorly
Business response:
Gary, thank you for staying at our hotel. It was disheartening to read your comments, and we regret that parking was a challenge for you. We are sorry and hope to serve you again in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.