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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again will I stay here
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Run don’t walk away run run run It was hideous disgusting and plain embarrassing the audacity to charge me $389 a night for that roach infested facility and have the nerve to put that type of price tag on it I will never stay at another facility with that name or in that organization it is straight garbage garbage garbage garbage
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
I put in for a king bed I ended up with 2 double like I was in camp
Business response:
Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Place is a dump. Rooms are very dated. 2nd and 3rd floor and elevator smelled like pot. Dogs barking while we were trying to sleep. Way too expensive for what we got.
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and are sorry for the smoke smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret the disturbance caused due to the dog barking. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disgusting place. Reaked of marijuana to vomit. Asked for a room change. The second room reaked. Old. Threadbare. Dirty. Absolutely uninhabitable. Shameful. We had are lovely cavalier dog, and we tried so hard to remove ourself. But we were stuck, as no one would take her. Do not stay here. Beware!
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Do not stay here Prostitution drugs people not allowing you to get into the buikding. People apitting all over.
The room is supposed to be non-smoking. All you can smell when the AC/Heat or the bathroom fan are on is stale smoke. The surfaces (excluding door handles) are sticky. I wonder if the curtains have even been washed. Visible "debris" on the curtains. I've stayed here many times for the convenience, but this was the last time.
We called they day before and the day of to confirm our 3pm check in time, when we arrived we were told the room would not be ready until 4pm. We had our luggage with us and wanted to settle in so we accepted a Queen bed room instead of the king we had booked. The room when we walked in was disgusting. There was an odor, stains, and after sleeping in the bed we woke up with bug bites all over us. Not to mention we saw housekeeping mixing dirty sheets with cooking ware.
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize we were not available to provide you with a room in an acceptable time frame. We also apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our pest control provider regarding the concerns you had and make sure we prevent such reoccurrences. We promise your next stay with us... read more
Unsafe and dingy The exterior and lobby of this hotel were updated and nice. The halls and rooms were very outdated. Dark and dingy. It was fine for a one night stay, however I did not feel safe at this hotel. There were crowds of routy people outside, a fight in the lobby, and at one point the police came to diffuse a situation. In the morning people lingered near the front in a very off putting way. I would spend more for a more secure feeling.
Business response:
Thank you for being so specific in your evaluation of our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.