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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
That's why I have a reservation The room was not ready at 3pm and the front desk told me i had to wait until 4pm. I had to get the woman to get the manager and haggle about not being charged for a ready room upgrade. After the time dealing with the front desk, finally in a room and had to rush to make my 4pm business meeting and dinner. I was not relaxed or ready because of the hotel.
Business response:
Dennis, thank you for taking the time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of having to wait until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. We would welcome an opportunity to restore a more favorable impression the next time you are in the area. Sincerely, Hotel Management
There were so many issues I don’t know where to start! The non-smoking room smelled like smoke covered with perfume and when I informed staff about it he told me that wasn’t possible because they have a device that detects smoke in the room. I guess the cigarette butts in the base of the window, that did not lock by the way, wasn’t enough evidence. As I looked from the window, that couldn’t be locked because it was broken, a random ladder in the bushes was noticeable. Luckily I had something long enough to wedge in the windo... read more
Business response:
Thank you for sparing some time to share your feedback. We are concerned to read about the inconvenience outlined in your review. We sincerely apologize for the problems you encountered in your suite and the housekeeping and maintenance issues that impacted your stay. We want our guests to have a comfortable stay, and we assure you to discuss your comments with the leadership team and teams involved to enhance our accommodations. We appreciate your patience and hope you will allow us to redeem ourselves. Sincerely, Hotel Man... read more
Not at all worth the price. Room smelled and and counter top was peeling off and microwave was missing a piece
Business response:
Thank you for being our guest. We regret that you felt we did not merit the rate you paid. We apologize for the issues in your suite that caused disappointment. We will share your comments with our housekeeping and maintenance teams for their review and action. We hope to serve you again and deliver a better experience. Sincerely, Hotel Management
Went to check in and waited 5 mins since nobody was at the front desk. Had to actually call the hotel to get someone to come out. Weird smell in building and screaming baby on the floor. Room did not have a clean smell , feel or look. Did not stay at all.
Business response:
Thank you for sharing your concerns. We are sorry our associates were not present at the front office on your arrival. Such lapse in service is not tolerated, and we assure you to look into this situation. We also apologize for the issues you experienced. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you. Sincerely, Hotel Management
No towels or pillows in the room. One garbage can which was located in the bathroom
Business response:
Thank you for your review. We apologize for the housekeeping issues you had in your suite upon check-in. We will discuss this with our team to ensure we deliver well-appointed accommodations. We hope you will consider allowing us to deliver you an exceptional visit in the future. Sincerely, Hotel Management
It was one person at front desk and i had to wait almost and hour to check in ,
Business response:
Thank you for selecting our hotel. We sincerely apologize for the wait time you experienced at check-in. We will share your comments with the appropriate individuals to enhance our guest experience. We hope you will give us a chance to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.