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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very pleased The hotel was not very clean. The countertops in the kitchen were sticky, the room had a funky smell and the overall experience was not good for my family and I when we stayed. We were going to stay two days, but left this hotel after one day.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
I liked the property was like a mini studio apartment stove top, sink, fridge, etc…. But we had to switch from bottom floor to top after seeing a mice in our room.
Business response:
Deana, thank you for selecting to stay with us. We truly regret the inconvenience you had in your initial suite that impacted your overall experience. We follow the most rigorous measures in the upkeep of our accommodations and hotel, so we are concerned to read your comments. That said, we will address this with our pest control team to guarantee procedures are being followed to prevent any future issues. We hope you will consider a return visit the next time you are in our area. Sincerely, Hotel Management
It is actually UNBELIEVABLE the amount they changed for this disgusting run down hotel. We could not sleep there, we left.
Business response:
John, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Very unsafe, unfriendly property. Lots of guys hanging out in the rear parking lot throughout the night and going in and out of different rooms in the middle of the night being disruptive. Definitely wouldn’t recommend.
Business response:
Paul, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
There were huge hugs in the room. Do not recommend!
Business response:
Jasmine, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Young woman at front desk was very nice but too many customers present for one person. So we couldn’t get extra blanket we needed or ask question at check out. Dog area was VILE....so much dog poop around. Breakfast was awful....Dreary and shabby.
Business response:
Robin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us another ch... read more
Run! Needed to leave after an hour. Starting to get sick from something in the room, mold or cleaning products. King suite has double bed not king. Police were in the parking lot. It was a total disaster. Only thing positive was they agreed to refund my money.
Business response:
Karen, thank you for your review. We are sorry for the disappointing stay you had with us and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room smelled awful, the bed was uncomfortable, pillows felt like sleeping on sheet of paper, the hotel was run down, there was the odor of marijuana in the hallways, my rental car was keyed on the last day of my stay there.
Business response:
We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are grateful for the feedback regarding the overall condition of our rooms, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Sincerely, Hotel Management
No sevice
Business response:
We appreciate you choosing us and leaving your comments. Please accept our apologies for and the frustration you experienced. We have spoken with the appropriate individuals and taken steps to ensure this will not be repeated. Thank you for your patience in this matter. We hope that you will revisit the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.