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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The linens were very poor quality. The front desk was not particularly friendly.
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
So it looks like there are permanent residents here, incredibly potent curry smell in hallway, add that to the stench of weed and boy it hits you bad, almost threw up first time I opened the door to leave the room. I will not be staying here again
Business response:
Thank you for staying at our hotel. We work hard to provide a refreshing environment; therefore, we regret the inconvenience you had while staying here. We will utilize your comments for the smokey experience to enforce our no-smoking policy more effectively. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Hotel room smelled really bad beds are uncomfortable rooms are old and outdated it just didn’t feel very clean
Business response:
Thank you for being a guest at our hotel. We sincerely apologize you were not happy with the overall condition of your suite. We will share your comments about the housekeeping issues with our associates to take corrective measures. We also regret you were unable to sleep in your bed. We hope you will allow us an opportunity to serve you in the future. Sincerely, Hotel Management
That's why I have a reservation The room was not ready at 3pm and the front desk told me i had to wait until 4pm. I had to get the woman to get the manager and haggle about not being charged for a ready room upgrade. After the time dealing with the front desk, finally in a room and had to rush to make my 4pm business meeting and dinner. I was not relaxed or ready because of the hotel.
Business response:
Dennis, thank you for taking the time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of having to wait until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. We would welcome an opportunity to restore a more favorable impression the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.