Extended Stay America - Long Island - Melville

Business response:

Antoine, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your feedback. We truly apologize for the inconvenience and difficulty caused due to the false fire alarm sounding repeatedly. While we are glad it was a false alarm, we are sorry for not handling the situation well. We can understand your frustrations and once again apologize for the problems you experienced while here. We hope to have another chance to accommodate you in the future. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for being our guest. We apologize for the unpleasant smell and cleanliness issue you encountered during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the cleanliness issue you encountered and that you did not experience the best of our staff. Your feedback will be shared with the appropriate team members to make sure we are consistent with our service delivery. We are also sorry about the dog barking and the disturbance this caused. Meanwhile, your comment with regard to the smoke detectors has been shared with the maintenance team. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Luciano, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Joseph, please accept our apologies for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the issue in your suite compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management 

Business response:

Richard, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Tony, thank you for being our guest. We are sorry for the cleanliness issue you encountered and even more distressing is the fact that you were met with anything other than friendly service in the process. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management