Extended Stay America - Long Island - Melville

Business response:

Edward, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review. We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Tee, thank you for your review. We are sorry for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also apologize your son’s sleep was disturbed due to the false fire alarm and regret the inconvenience caused. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you both back for a much better stay. Sincerely, Hotel Management 

Business response:

Tamera, please accept our sincerest apologies for the disappointing stay you had, and we regret the reservation issue you encountered. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather and our team gladly delivers them to your suite. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hote... read more

Business response:

Luis, thank you for sharing your feedback. We regret your sleep was disturbed due to the fire alarm going off in the night. Fortunately, it was a false alarm, but we sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel; this has to be an essential focus. Our procedure is to inspect every room prior to guest check-in, and obviously, this step was missed. We will address this matter with our housekeeping associates to help avoid this issue in the future. Please consider giving us a second chance the next time you are in the area. We will see to it that we perform to the high... read more