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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so clean Entering the Hotel was not bad, once we open the door to our non smoking room and smelled like cigarettes I tried using the the hotel phone and it didn’t work, and we were so tired we sprayed it down it and opened windows for 3 hours the tables had liquid spots and were sticky. Next day I told the lady at front desk which was very nice she gave us spray to use. So we sprayed it and left for a couple of hours and came back and still had smelled. We sucked it up and stayed in room as we only had one night left. Th... read more
Business response:
Theresa, thank you for being our guest. We offer our sincerest apologies for the issues you encountered in your suite. We will discuss your feedback with our housekeeping and maintenance teams to take appropriate actions. Your comment regarding the smoke smell will help us enforce our no-smoking policy effectively. On a positive note, we are glad you liked our front office team. We hope you consider returning to us, as we would like to deliver a better experience. Sincerely, Hotel Management
Hotel is dirty would not recommend
Business response:
Alice, thank you for your recent visit and your feedback. We have read your comments and are sorry to know we did not deliver a clean stay. We have shared your comments with our housekeeping team to ensure we provide a better guest experience. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room itself was absolutely fine. The issue is that the fire alarm went off almost every single night sometimes more than once in a night during my 5 night stay. I asked the front desk attendant why and she looked at me as if I just
Business response:
Heather, thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your good night's sleep. We also apologize for any inconvenience caused by one of our front office associates. Hopefully, we will have the opportunity to deliver the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Disgusting old hotel. Lobby smelled horribly of weed. Drunk people outside their hotel rooms. A lady" working" the parking lot. Leaking sink in bathroom and clogged shower. Would never ever recommend this hotel to anyone.
Business response:
Jess, thank you for your review. We apologize for the inconvenience you encountered due to smoke and also for the maintenance issues you faced. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with the appropriate teams so that they are more diligent going forward. Also, we are sorry for the difficulties you experienced due to other people around the property. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Business response:
Antoine, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The staff was nice. Property is not properly cleaned and the fire alarm went off every morning. There was never a fire or explanation for it. Was unable to get anything usually accommodated due to covid including a bucket/bag for ice. Room also smells like smoke.
Business response:
Thank you for being our guest and for your feedback. We truly apologize for the inconvenience and difficulty caused due to the false fire alarm sounding repeatedly. While we are glad it was a false alarm, we are sorry for not handling the situation well. We can understand your frustrations and once again apologize for the problems you experienced while here. We hope to have another chance to accommodate you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.