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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay America from Hell I booked two rooms for two nights as the family is attending a wake/funeral. As soon as we we entered the rooms, it smelled of food. It’s like food smell we’re retained in the curtains/carpets and maybe beddings. The bathtub was cracked, phones were not working in both rooms, there were bed bugs/bugs. Towel holder in one of the rooms fell down while someone was in the bathroom. We have to checked out early as it is not a good living condition.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
As soon as we stepped into the elevator, we could smell the weed.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced in the elevator. Your concerns will be shared with our housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Convenient location for the night. Staff was nice and welcoming. Biggest downside was the room. It smelled like a pack of musty grandmas played setback for 2 weeks straight in there. Also the shower needed updating as there was paint chipping along the base.
Business response:
Kevin, thank you for the feedback. We are sorry for the issues you encountered in your room and regret the inconvenience caused. Be assured this has been shared with the appropriate departments to ensure a better experience going forward. On a positive note, we are happy you liked our convenient location and friendly staff. We hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
There was garbage in both rooms I had. The tv wouldn’t work in one and after multiple up and downs to the front desk and back they changed the room. There was garbage in both rooms. When checking in no information was given as to what was available. Communication was very lacking. Short answers. Stayed for 2 nights and thought this was an upgrade. I paid less the week before somewhere else and was taken care of in a Days Inn. This extended stay had damaged walls not clean bathroom. Won’t ever stay there again
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the poor service you received from our front desk staff. We will remind them to be more diligent in providing services to our guests. We value your feedback and hope you will give us another chance to show you our... read more
the smell / was so bad . the things wasn't working in the room as the phone. it smell like smoke
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will consider staying with us again. Sincerely, Hote... read more
I like the kitchen in the room watt i didn’t like was that the hallway smelled with weed
Business response:
Monequia, thank you for being our guest. Although you liked our fully-equipped kitchenette facility, we are sorry for the odor you experienced. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the hallways to remove the smoke smell. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The property is located a short drive to shopping and restaurants. Unfortunately, it is a dirty facility. Their non-smoking rooms are packed with smoke. The hallways stink of cigarette smoke. You must pay extra for daily cleaning. A short description would be, "Dark, smokey, and dungeon-like.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
i requested for a non smoking room but it smelled like someone smoked in there earlier and it wasnt properly cleaned.The corridors of the hotel also smelled cigars all the way through. I had the worst night and i had to close my nose the whole night with no sleep at all. Wontbe returning back.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in the corridors and your room, which made your visit uncomfortable. The stress caused is undoubtedly understood, and your feedback about the smoke smell and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures moving forward. Meanwhile, please be assured your concern will help us enforce our no-smoking policy more efficiently. Counting on your ... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.