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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
If you don’t like sleep this is the place to stay Very thin walls, heard the other 2 rooms partying all night being super loud, called the desk they did nothing, checked out a day early
Business response:
Dear Rona, thank you for being our guest and sharing your feedback. We are very sorry you were disturbed by the noise from other guests. Moreover, we apologize we were unable to resolve the issue to your satisfaction. We are reviewing this incident to see what went wrong and how we could have handled this situation better. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincerely, Hotel Management
It was said that you get breakfast and the review said it had a nice selection. Coffee Tea with muffins and granola bars is not breakfast. They also don’t have an ice machine. Had to go buy a bag of ice. The shower sucked no water pressure. And there was only one outlet in the room and half of that was used for the one light I needed. I will not go back.
Business response:
Dan, thank you for choosing us for your trip. We apologize for the issues you experienced with the shower in your suite. We will share your comments with the maintenance team so they can check the water pressure and fix the problem immediately. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. We are also sorry that our grab-and-go breakfast was not appealing to you. We will make note of your feedback as we plan any changes to ou... read more
told to fly the coupe continued from next page...... there were a couple of fights in parking lot at night the guests next door were fighting all night cops were called finally and they were finally asked to leave and it was very expensive to bring our fur family members our whole family was going thru a lot seeing how we just lost our house due to forclosure i had gotten injured at work couldnt work and the bank wouldnt help even being a veteran got me no where with Chase so from this day forward i will not use your melvill... read more
Business response:
Veronica, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty beds the shower wasn’t working properly also had a lot of problems with the wifi
Business response:
Mike, it was disheartening to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room. Your feedback regarding the cleanliness and maintenance issues have been discussed with the teams involved to ensure we deliver a comfortable stay to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management
I have worked in hospitality for over 13 years and I know that sometimes there are things that are out of the staffs or managements control, but in this case cleanliness is something that you can definitely control. The entire hotel was filthy, trash in the parking lot, cigarette butts all over the front entrance, dog hair in the elevator. My room smelled like cigarette and I was in a "non-smoking" room, big red stain on the carpet and the list can go on and on. If I worked at this property I would be embarrassed. I am sorry... read more
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Extended Stay America from Hell I booked two rooms for two nights as the family is attending a wake/funeral. As soon as we we entered the rooms, it smelled of food. It’s like food smell we’re retained in the curtains/carpets and maybe beddings. The bathtub was cracked, phones were not working in both rooms, there were bed bugs/bugs. Towel holder in one of the rooms fell down while someone was in the bathroom. We have to checked out early as it is not a good living condition.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
As soon as we stepped into the elevator, we could smell the weed.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced in the elevator. Your concerns will be shared with our housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.