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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOT GOOD Very dirty and smelly
Business response:
Thank you for reviewing your stay. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We understand your frustration and regret the inconvenience caused. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Horrible experience The hotel condition was disappointing. Room was not clean, hair dryer was broken and hanging off the wall, toilet made horrible noises when it flushed. It appeared a homeless lady was allowed to hang out in the lobby and she approached us outside for the use of our cell phone. We will not be staying here again.
Business response:
Michael, thank you for your review of our hotel. We apologize for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry to read about the unfortunate incident you encountered; this is not the experience we want our guests to have. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Disappointed Was dirty, room had bugs, non-smoking room smelled like cigarettes and marijuana. Outside grounds were covered in dog poop - no one cleaned up after their dogs and no provisions or signs were posted to keep the grounds clean - no garbage cans, no bags, no enforcement of rules or policies.
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a... read more
smelly Dirty, noisy, smelly
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please reconsider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Manag... read more
Dirty Very dirty. Smelled bad.
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
The first room I reserved 333 reeked of marijuana smoke. The smell was overwhelming. The second room 117 was better, but I could still smell marijuana in the hallway. I just had open heart surgery and was visiting my mom from pennsylvania.i couldn't make the drive last night or I would have left. Very disturbing.
Business response:
Leon, thank you for being our guest. We are sorry for the odor you had in both of your rooms and for the difficulties you faced due to it. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suites to remove the smoke smell. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. We wish you a speedy recovery. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.