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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel Wasn't clean, room had a stale smell, dirty fingerprints on the doors, fire alarm went off during the night. Walls were so thin I could hear people snoring in the room next door. Breakfast was a granola bar or muffin.
Business response:
Please accept our apologies for the hassle you had and that we could not keep our promise of providing you a clean and comfortable stay. Your feedback regarding the housekeeping issues and our breakfast offerings are shared with the concerned individuals in an effort to deliver better guest experiences going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Doors slamming in rooms all night, way too much cigarette smoke in hallways coming from rooms. Felt like I was back in 1960.
Business response:
It was disappointing to know you did not experience a restful stay. We offer our sincere apologies for the odor and noise issues you encountered here. Your feedback for the odor in the hallway is discussed with the housekeeping team to the deep cleaning. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
staff friendly but hotel was worn out and dirty, won’t be going back
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
The property was as expected. Satisfactory well , landscaped, tight parking
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Place was dirty in lobby elevators. Room was worn out. Outdated.
Business response:
John, thank you for taking the time to write a review regarding your recent stay with us. We apologize that our facility fell short of your expectation and the cleanliness issues you faced while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our entire team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exc... read more
Ms. Horrible... rooms are outdated. We were offer 2 bath towels and 2 hand towels and a wash cloth for 4 . Sheets were very dingy, looks they are the same bedding since the hotel were open.
Business response:
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
Service was awful.
Business response:
Ahsan, thank you for your feedback. We are sorry for the service issues you experienced while you were here. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
The refrigerator was dirty and smelled horrible. No ice buckets or ice machine in the hotel, room freezer was off. No soap or shampoo in the room. The tub had a hole in it. The dark brown patch looked like feces. DON’t STAY HERE!
Business response:
We apologize that our staff didn’t action your complaint regarding the cleanliness issue in your room which impacted your stay. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.