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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had reservations for the Melville location. We were told they were short on staff and relocated us to Bethpage. On our trip a few nights later we stayed at a Hsmpton Inn, no comparison - was 110% better than extended stay.
We had a storm that knocked out power to my house so I ordered a room for my wife, myself and our 10 week old son. Packed up the car with all the stuff a newborn would need and headed to the hotel only to be told the hotel was sold out when I confirmed an hour earlier. As we stood there soaking wet, cold and roomless, carrying all our bags and baby my wife asked to use the bathroom while I was trying to figure out what we were going to do and she was denied. As we were about to leave the lady at the desks asked if we’d want ... read more
Business response:
Michael, thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you and your family. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Room smelled
Business response:
Chris, thank you for sharing your review about your recent stay. We apologize for the odor you experienced in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
My boyfriend and I stayed at this hotel over the weekend while we attended a 3 day seminar close by. Let me just tell the property smelled super bad. We had a non smoking room and it smelled like I was in a cigarette ash tray. We had to go out and buy air freshener to try to make it a little better. The included breakfast, just horrible! Just packaged muffins and granola bars. I would not stay at this hotel again for sure.
Business response:
Rafaela, thank you for choosing our hotel while you and your boyfriend were here for a seminar. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We also appreciate your feedback regarding our grab-and-go breakfast offerings and have been shared with our brand leaders to determine new choices. Please consider a future stay as we would welcom... read more
Very bed,not clean.not anymore again
Business response:
Abdullah, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Extended Stay Long Island Melville The Extended Stay Long Island falls well below my expectations. I reserved a stay with this location with the understanding that room would be held with payment made upon arrival. However, upon arriving I was informed that my room was given to another patron. According to the contract the room was to be held until midnight and if I failed to arrive prior to midnight without notice, then and only then would I be charged. I arrived at 10:30 PM and was informed that the room was given away. I ... read more
Business response:
Dear Richard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It smelled of weed and wet laundry. The room requested was bot provided. The lobby and front desk was littered. It sucked.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Dirty, no service, poorly maintained, no kitchen stuff
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.