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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My biggest issue is that I left an item there and I called within 24 hours of checking out and they couldn't find it anywhere. But things don't just disappear, so they either threw it out or took it. When I called about it, they twice took my number and said they would call me back but never did. And the breakfast that was included was prepackaged muffins and granola bars, which was disappointing for the price of the hotel. All in all, it was a fine visit, safe and clean, but I'm disappointed in how they handled solving a pr... read more
Business response:
Dear Valued Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Non-smoking room reeked of smoke. The bathroom floor was sticky and there was a used bar of soap in the shower. There were cigarette butts on the window sill and a needle on the floor. Front desk said there was no other room they could move us to. The morning desk agent offered no apology or explanation to the condition of the room. Acted almost as if he hears this complaint daily. Made Red Roof look like the Ritz.
Business response:
David, thank you for your review of your recent stay. We apologize that your room was not serviced to the level it should have been, and we were not able to resolve the issue to your satisfaction.We are working with the appropriate team to make sure corrective actions are taken to improve our future guest experience. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Worst hotel I have ever stayed in. Dirty, staff tried to walk into our room at 1am. They didn’t knock or anything. When I called the front desk I was hung up on. When I called back they said it was them checking rooms. We weren’t given clean towels, room wasn’t cleaned daily. It was awful! When you walked into the room the smell almost knocked you over. The Continental breakfast was granola bars and coffee. When I asked about this they said that’s all they had to provide. We complained twice and pretty much was given blank s... read more
Business response:
Thank you for your review of your recent stay. We are sorry for the difficulties you experienced in your suite and the unpleasant experience you had with our associates. We are working with our housekeeping and front desk departments to make sure corrective actions are taken to prevent such issues in the future. We are also sorry for your disappointment with our housekeeping policy and our breakfast offerings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders. Once more, we do ap... read more
Horrible dark dingy place. One bath towel only in room. Wouldn’t walk on the floor without shoes. Elevator door so noisy I’m surprised it didn’t wake the whole place up. Just a sad depressing place.
Business response:
Thank you for your review of your recent stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with the housekeeping team to make sure corrective actions are taken. We will also share your feedback regarding the elevator with the maintenance team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Hotel felt dirty and everything smelled like smoke. It was uncomfortable and unpleasant.
Business response:
Pia, thank you for the review of your stay. We are sorry for the cleanliness issues you experienced and will share it with the housekeeping department to ensure a better experience going forward. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Hotel Wasn't clean, room had a stale smell, dirty fingerprints on the doors, fire alarm went off during the night. Walls were so thin I could hear people snoring in the room next door. Breakfast was a granola bar or muffin.
Business response:
Please accept our apologies for the hassle you had and that we could not keep our promise of providing you a clean and comfortable stay. Your feedback regarding the housekeeping issues and our breakfast offerings are shared with the concerned individuals in an effort to deliver better guest experiences going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Doors slamming in rooms all night, way too much cigarette smoke in hallways coming from rooms. Felt like I was back in 1960.
Business response:
It was disappointing to know you did not experience a restful stay. We offer our sincere apologies for the odor and noise issues you encountered here. Your feedback for the odor in the hallway is discussed with the housekeeping team to the deep cleaning. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,493 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.