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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff not on desk and won’t appear for an excessive amount of time. Dust everywhere on desk, lamps with spider web, and service is horrible. I do not feel making any reserves in the near future in this location.
Business response:
Thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Thank you again, and we hope you will reconsider and give us the chance to make it up to you in the future. Sincerely, Hotel Management
Staff was great. Room was not clean and rate was too high for overall experience.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered in your accommodation and that you feel we did not merit the rate you paid. We have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area... read more
Run for the hills! Pubic hair on my towels! Do not stay here! The staff doesn’t clean the room, I found pubic hair in my towels! If you love to be wasteful of your money and use dirty towels then stay, if not run
Business response:
Thank you very much for staying with us. Be assured that we take the cleanliness of our rooms and hotel very seriously, so we apologize for our carelessness during your visit. Your feedback has been shared with our team, and steps are being taken to prevent similar mistakes going forward. We encourage you to give us another chance so we can show you our better side. Sincerely, Hotel Management
Nothing! Loud a/c loud guests dog on the floor not good
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
This was the absolute WORST stay i have ever had at a hotel. I requested a late check in and arrived at about 11pm. Upon check in, the front door was sticky and nasty. I got to the front desk and explained that i had been driving for hours and was exhausted. Asked for late check out and was informed that it would be an additional $25 for 1pm check out. No thanks and the site doesnt state that. I proceeded to my room and it smelled like fresh smoke and the TV was on. I got in my pjs and pulled the sheets back and WHAT.... bla... read more
Business response:
We hate losing our loyal guests and we regret the disappointing stay you had with us this time. Please know, our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate acti... read more
Like - hot bath and Dislike - everything else ..............................
Business response:
Thank you for your review. We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Paid for the room showed up and they gave it to someone else.
Business response:
Dear Guest, we are sorry to learn of the issues you experience with your reservations upon your arrival to our hotel and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
The third floor smelled of smoke. When we entered the room there was a terrible smell of smoke to the point the window was open to get rid of he smell. The elevator door had what sounded like bad bearings. It sounded like it was in poor condition. The breakfast was energy bars and coffee.
Business response:
Thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. We value your observations, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.