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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely disappointed!! I had chosen the hotel based on my past experience on another facility of ESA, with assumption of all the amenities I have seen before. Here's what I experienced: None of the following are available: Phone Alarm clock Extra pillows Ice maker Limited power outlet Notepad, pen Local guide, facilities folder explaining amenities Kitchen towels Following are only upon request (you have to walk up to the front desk, and carry yourself): Coffee machine Coffee itself Utencils, plates forks (set of two only)... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Breakfast including is not true. There was only oatmeal cake and bars. I am a diabetic. There isn't any sugar free thing. we use a coffee cup for oat meal and only hot water and coffee made (Vanilla and hazel nut) There wasn't milk. When you book the hotel please thing without breakfast,
Business response:
Bahar, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Did not like the fact that they served muffin and coffee and called that brakfast
Business response:
Sam, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will help our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I will never ever stay at an Extended Stay property. The best thing about it was I was only there one night before I left. Dirty, unfriendly, drug needles in the bushes of the parking lot, and those were the best things I could say about the stAY
Business response:
Perry, thank you for choosing us again for your recent visit. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with the housekeeping department to make sure all procedures are being followed, so this does not happen in the future. We value your comments and do hope to see you again for a much better experience. Sincerely, Hotel Management
Drug dealing in the parking lot, junkies/hookers in the parking lot, people drinking in the bag of pick up trucks in the parking lot, and strong smell of marijuana throughout the hotel. So basically if your looking for drugs,hookers, and an all around not family safe environment stay here. The staff is awesome to bad the hotel isn't.
Business response:
Dear Valued Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
Odalar büyük güzel ve mutfaklı ancak bize verilen ilk odaya girdiğimizde kapı ve tv açıktı WC'de sigara içilmiş ve izmarit klozete atılmıştı ikinci odada da banyo inanılmaz pis bırakılmıştı temizlik yapıp kullanmak zorunda kaldık
Business response:
Thank you for your review. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We are working with our appropriate teams to make sure all procedures are being followed, so this does not happen again. We value your comments and do hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Dirty and out dated Floors were sticky. Free breakfast was a joke. Stayed 1 night.
Business response:
Thank you for your review. We are sorry our hotel did not lie up to your expectations and also for the cleanliness issues you faced. Your feedback will be shared with the appropriate team for review and action. We also apologize for the breakfast offerings did not meet your expectations. We value your comments and hope to have another opportunity to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.